Symantec can't find "Symantec AntiVirus.msi"

Hi,

I might be wrong here, but I suspect it is looking in the right spot already.

I think the first thing you will want to do is migrate over to that folder on your server and check the permissions on it. Grant domain\users full permission on this folder and see if it works then. If it does, tweak the permissions down to the least privilege level that the progrm will still function.

After you do this, I would suggest that you push the client software back out to your worjkstations through the symantec console. this will ensure that all of the workstations are looking to the right spot to retrieve MSI package information.

Well when an end-user sees these popups we tell them to browse to  \\NAV\VPHOME\CLT-INST\WIN32

And that fixes it. It finds what ever it needed and installs it successfully. So I do not think it is a netbios issue nor a permission issue. It's just looking in the wrong place.

then it is credential issue probably...

does the client system asks for password when connecting to

\\NAV

at this point it should ask for password.

don't test this on the system on which you have already browsed the path, try on the system when the error occurs.

Well I just did a reg query on the box that had the problem and it shows...
InstallSource       REG_SZ  C:\TEMP\Clt-Inst\

On some other boxes I queried it shows correctly...
InstallSource       REG_SZ  \\NAV\VPHOME\CLT-INST\WIN32\

So it looks like on some boxes the initial install was not done properly. I hope that changing the InstallSource is the answer.  Here's the full query output...

reg query \\\\pc443\\HKEY_LOCAL_MACHINE\\Software\\Microsoft\\windows\\currentversion\\uninstall\\{50E125D1-88E5-48CE-80AE-98EC9698E639}

! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\Software\Microsoft\windows\currentversion\uninstall\{50E125D1-88E5-48CE-80AE-98EC9698E639}
    AuthorizedCDFPrefix REG_SZ  
    Comments    REG_SZ  Thank you for using Symantec security products.
    Contact     REG_SZ  Technical Support
    DisplayVersion      REG_SZ  10.1.6000.6
    HelpLink    REG_EXPAND_SZ   http://www.symantec.com/techsupp
    HelpTelephone       REG_SZ  1 (800) 721-3934
    InstallDate REG_SZ  20070723
    InstallLocation     REG_SZ  C:\Program Files\Symantec AntiVirus\
    InstallSource       REG_SZ  C:\TEMP\Clt-Inst\
    ModifyPath  REG_EXPAND_SZ   MsiExec.exe /I{50E125D1-88E5-48CE-80AE-98EC9698E639}
    Publisher   REG_SZ  Symantec Corporation
    Readme      REG_SZ  
    Size        REG_SZ  
    EstimatedSize       REG_DWORD       0x2db63
    UninstallString     REG_EXPAND_SZ   MsiExec.exe /I{50E125D1-88E5-48CE-80AE-98EC9698E639}
    URLInfoAbout        REG_SZ  http://www.symantec.com
    URLUpdateInfo       REG_SZ  http://www.symantec.com
    VersionMajor        REG_DWORD       0xa
    VersionMinor        REG_DWORD       0x1
    WindowsInstaller    REG_DWORD       0x1
    Version     REG_DWORD       0xa011770
    Language    REG_DWORD       0x409
    DisplayName REG_SZ  Symantec AntiVirus