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7.8

Trend CSM services missing on server and PC

Asked by djMundy in Anti-Virus, Windows 2003 Server, SBS Small Business Server

Tags: Trend, CSM for SMB, 3.6

I have a client running SBS 2003 and Trend Micro CSM for SMD. Three of the Trend services are missing (not even showing in services.msc), namely these:

   Trend Micro Client/Server Security Agent Listener
   Trend Micro Client/Server Security Agent Personal Firewall
   Trend Micro Client/Server Security Agent RealTime Scan

These other services ARE still showing:

   Trend Micro Messaging Security Agent Master Service
   Trend Micro Messaging Security Agent Remote Configuration Server
   Trend Micro Messaging Security Agent System Watcher
   Trend Micro Security Server Master Service
   Trend Micro Worry-Free Remote Manager Agent

Background:

Recently we had problems and had to disable the Trend services on the server. This was because of an issue where all PCs would lock up at 3:00pm every day, and disabling the services fixed it. This was due to a bug in Trend that is supposedly fixed in the new patch (http://www.trendmicro.com/download/au/product.asp?productid=40).

When I enabled the services again on the server I notice that the Trend icon is missing from the system tray. I went into services, expecting to find them stopped, but instead find that the three services mentioned above are completely missing.

Thanks,
Daniel
[+][-]01/07/08 06:20 PM, ID: 20605442Accepted Solution

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About this solution

Zones: Anti-Virus, Windows 2003 Server, SBS Small Business Server
Tags: Trend, CSM for SMB, 3.6
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Solution Provided By: top_rung
Participating Experts: 1
Solution Grade: A
 
[+][-]01/07/08 04:39 PM, ID: 20604759Expert Comment

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[+][-]01/07/08 06:16 PM, ID: 20605427Author Comment

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[+][-]01/07/08 06:23 PM, ID: 20605454Expert Comment

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[+][-]01/07/08 06:39 PM, ID: 20605519Author Comment

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