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7.8

Virus Removal - Cannot delete file or Registry Entries

Asked by computerhandyman in Anti-Virus, Windows XP Operating System

Tags: Microsoft, Windows XP, SP2, Virus Removal

Here is the situation...I can't remove a virus or its registry entries... INFO:
" Virus = cryptex.dll
" Registry Entry = HKEY_CLASSES_ROOT\CLSID\{12BEC510-8720-4517-A982-74A4D6952FD8}
" Registry Entry = HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSERHELPEROBJECTS\{12BEC510-8720-4517-A982-74A4D6952FD8}
" Ran NIS, with full updates, from desktop & Safe Mode - It recognizes the file exist and a high risk virus... But can't do anything about it.. The best option I get is to "Review" (Symantec's Website)
" So, tried all Symantec's procedures (Disable System Restore, Safe Mode - Admin = ACCESS DENIED)
" Tried MoveOnBoot to remove file = NO GOOD
" Ran regedit & regedt32 (same thing in XP Home SP2) to delete entries = ACCESS DENIED
" Ran regedit & regedt32 (same thing in XP Home SP2) to change entries permissions = ACCESS DENIED
" Ran latest Ad-Aware to remove = NO GOOD
" Ran latest HiJackThis to remove = Comes Back

The list goes on.. I usually read and read and try and try before I giving into posting a question.. And here I am.. COMPLETELY STUMPED!

How, When & What to do/use to get rid of this Virus.. And maybe Why if you have the time..Please & Thank You!!!
[+][-]04/09/08 07:25 PM, ID: 21321192Accepted Solution

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About this solution

Zones: Anti-Virus, Windows XP Operating System
Tags: Microsoft, Windows XP, SP2, Virus Removal
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Solution Provided By: orangutang
Participating Experts: 3
Solution Grade: A
 
[+][-]04/09/08 07:26 PM, ID: 21321196Assisted Solution

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[+][-]04/09/08 07:28 PM, ID: 21321206Expert Comment

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[+][-]04/09/08 07:50 PM, ID: 21321286Author Comment

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[+][-]04/09/08 08:23 PM, ID: 21321450Expert Comment

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[+][-]04/09/08 08:24 PM, ID: 21321451Expert Comment

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[+][-]04/09/08 08:28 PM, ID: 21321470Expert Comment

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[+][-]04/09/08 08:41 PM, ID: 21321514Expert Comment

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[+][-]04/09/08 09:13 PM, ID: 21321653Assisted Solution

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[+][-]04/09/08 09:27 PM, ID: 21321715Author Comment

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[+][-]04/10/08 07:13 AM, ID: 21324965Expert Comment

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[+][-]04/10/08 01:49 PM, ID: 21329242Expert Comment

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