Question

CA E-Trust Antivirus Licensing

Asked by: artemisit

Hello!

I recently took over the account of a local business here in town from another IT company in the area.  I am trying to do an inventory of their network to see where they are technology wise and where we need to focus our attention.  In the course of doing this naturally one of the things that must be looked at is the antivirus solution being used.  Here is my delimma:

I have discovered that my customer is using E-Trust Antivirus version 7.1.  When I view the "About" seciton on their server I see that box has the spaces for their license, licensed to, and SiteID but there is nothing there.  I have included a screen shot so you can see what I am seeing.

My immediate concern is that their antivirus licensing has expired and I want to know that they are protected.  I look at their version info and I see that their definitions are up to date.  I have a screen shot included as well.

I call CA and they tell me that the licensing for e-trust version 7.1 does not expire for 25 to 30 YEARS......YEARS!   Is this accurate?  Has anyone else encountered this?

So, here are my questions:
1.  Each of the PC's has this same version installed on them.  I want to make sure that their definitions are up to date.  If I reference the screen shot on the server, two of the VET definition files are current with today's date and the third is date 5/14/2008.  Is this file supposed to be updating as well?

2.  Is the 25 to 30 years license accurate?  It seems a little far fetched considering version 8.1 he said only has a shelf life of 1 year, then it must be renewed.

3.  Can anyone give me any more details concerning e-trust 7.1?  I need some basic information about this version since I am new to it and was hoping to get a few pointers.  

Thanks in advance for any help!

Nick

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Asked On
2008-09-04 at 15:32:52ID23704548
Tags

Computer Associates

,

E-Trust AntiVirus

,

7.1

Topics

Anti-Virus

,

Server Anti-Virus

,

Enterprise Anti-Virus

Participating Experts
1
Points
250
Comments
4

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Answers

 

by: jdustinbPosted on 2008-09-04 at 16:09:45ID: 22393755

Not sure if I can provide too much info as I'm not familiar with CA licensing, but looking at the 7.1 CA eTrust Antivirus installation on my system shows the same VET build dates for the signature files. I'm guessing so long as the .dat files are updated, this is okay, as this is what contains the virus definitions.

In terms of the 7.1 version of eTrust Antivirus, this is considered an enterprise solution comparable to yet much cheaper than McAfee or Norton's offerings. Many large corporations use it.

 

by: artemisitPosted on 2008-09-04 at 17:35:30ID: 22394222

Indeed, I agree.  While I haven't had any of my customers use it thus far (we usually recommend Symantec) I can see how it would be popular.  I guess the crossroads I am at right now is first I want to make sure they are protected.  Second, I want to know for how long.  Third, I want to know the specifics because this particular customer happens to be an attorney and I can imagine that, assuming CA was telling me the truth, the licensing doesn't expire for 25 or 30 years he'll be royally pissed off that his previous IT people sold him this solution, then continued to bill him yearly for license renewal fees.  

I would just like my ducks in a row.  :-)

 

by: jdustinbPosted on 2008-09-04 at 17:48:10ID: 22394284

Understandable. I didn't mention that the version we're using is the same version I've used for the last ~3 years, albeit minor version upgrades (e.g. 7.1.501 to 7.1.710), also has the the License and SiteID listed as Unknown. However, I can guarantee that the company I work for ensures that their license is up to date. I would fall back to what CA says, though I would recommend talking with a higher level manager of sorts as the 25-30 years does seem a bit strange from the surface..

 

by: artemisitPosted on 2008-09-08 at 10:50:46ID: 22419733

Jdustinb THanks for your help.  I wanted to give this a little bump to see if anyone else might have any more experience with this and then I'll close it.

THanks!  :)

20120131-EE-VQP-002

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