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5.4

Complete Removal of Antivirus 2009

Asked by garden_frog in Anti-Virus, Anti-Spyware

Tags: Antivirus 2009

My system was infected with Antivirus 2009.  I used the Malware Bytes Anti-malware tool to remove it, but I am afraid it's not completely removed.  I am still having intermittent problems when online with my connection not working (I was not having these problems prior).  The problem affects IE, Firefox, Trillian, and several other programs that access the internet.

When I ran the anti-malware tool, I was not able to update the software first.  I get an error message saying update failed...make sure you are connected to the internet and that your firewall is set to allow Malware Bytes to access the internet.  I ran the tool anyhow hoping I could update after and re-run it but it's still not working.  (ETA: I forgot to mention I did disable the firewall to see if it fixed the problem but it did not.)

Any help would be appreciated.

ETA Hijack this log file I just ran...
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[+][-]11/19/08 07:33 AM, ID: 22995095Accepted Solution

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About this solution

Zones: Anti-Virus, Anti-Spyware
Tags: Antivirus 2009
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Solution Provided By: David-Howard
Participating Experts: 2
Solution Grade: A
 
[+][-]11/18/08 12:50 PM, ID: 22988706Expert Comment

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