Hi,
Have you used cCleaner to analyze your startup items? Have you tried disabling unknown items to narrow down the cause?
Best,
T
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Malware I.D. and cure?
Hello all,
I have a computer that I have run Malwarebytes, Clamwin, AVG, Adaware, Spybot, CCleaner, Cleanup, Registry Mechanic, HijackThis, all updated properly, both in and out of safe mode. I still cannot get Task Manager to open. Here's what I think may be the problem....
So there's this little icon (can't make out what graphic it is) in the system tray that appears about 30 seconds after bootup...when I click on it, it comes up with a little screen that has a little penguin (I think?) with a red scarf in the top left corner, and a few fields that are interactive, but it is all in an asian language and I have no clue what it is. It is obviously malware of some sort but I can't find it online.
Any ideas anyone? Or what else should I try for removal?
Thanks
royalm
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Answers
it is worth a shot trying to restore task manager & other tools like CMD, Regedit & Msconfig that the malware may have disabled , try using any of those tools, should fix it quickly and make your life easier while trying o remove any further infections.
http://downloa
h
also what did Malwarebytes have to say ?, have you tried running a FULL Scan with MBAM in safe mode ?
if any detections are found please share the logs also.
then kindly show us the Combofix & HJT logs as per above advice.
Good luck.
Hi all,
Well, I have the screenshots of the little screen, and also the startup items in ccleaner, which I had not thought of to use...thanks for the idea tdukie13. I do believe that the keepsafe entries are the culprits, and Googling safehand showed nothing but asian entries, so it is also getting removed.
I also have Combofix and didn't think of that one either, although it is an older version and I am downloading the new version on my pc since the pc in question cannot connect to the internet yet.
I'll do a bit more work on this and be back shortly.
royalm
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by: torimarPosted on 2008-12-31 at 09:57:10ID: 23271863
Could you make a screenshot of that dialogue window and post it here?
As to the "ultimate" removal tool:
That would no doubt be Combofix: http://download.bleepingco
Study the instructions carefully, because this is no easy tool to handle:
http://www.bleepingcompute
Remember to not click the CF window while it is running, that may cause it to hang.
When done, post both the Combofix log and a HijackThis log here as an attachment.