Question

Virus on my computer. Please help!

Asked by: abletobecain

Hi,

I really don't know much about fixing viruses but I have tried to eliminate the Trojan I am encountering using the the detection name link.  I was obviously unsuccessful.  I am also encountering an intetner explorer script error.  When trying to clean it I encountered this site.  Please help me if you can. The two errors I am finding are as follows:

Pc-cillin notification

Notification
Real-time Virus Protection
Real-time Virus Protection has detected a virus or other security risk, and performed the action specified.  
 
Action taken: The Quarantine action was unsuccessful. Manually delete the file if you are sure that it is not needed.
.
Incident name: C:\Windows\system32\msqpdxwqsctmei.dll
Detection name: TROJ_ARPOISON.B
User name: abletobecain
Note: If Search for and clean Trojans is turned on and executed after scanning, click Next to view the final action taken.


And this is the explorer script error


An error has occured in the script on this page.

Line:        31
Char:       3
Error:       LIbrary not registered.
Code:      0
URL         file:///C:/Program%20Files/Dell%20Support%   20Center/sscommon/common/snapins/shell/ss_shell.htm?config=..%255c..%255c..%255c..%255cgs_agent%

Do you want to continue running scripts on this page?

Yes  No


Im not sure what these two errors are doing besides that I notice once in a while I'll click on a link and It'll send me to a different site.  I would like to remove these nasties from my computer but I haven't been able to do so.  Please help.
Thanks,
~Jhanek

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Asked On
2009-01-24 at 12:13:27ID24080607
Tags

Virus

,

Vista

,

Trend Micro Pc-cillin Internet Security (8.911.1001/5.767.00)

Topics

Anti-Virus

,

Anti-Spyware

Participating Experts
1
Points
500
Comments
14

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Answers

 

by: rpggamergirlPosted on 2009-01-24 at 15:08:18ID: 23458619

Use either MalwareBytes or Combofix, you need to also show us the logfiles specially combofix to make sure all bad entries have been removed.


Download Malwarebytes' Anti-Malware to your desktop, check for the tool's Updates before running a scan.
http://www.malwarebytes.org/mbam.php
If you can't access the above link then use this link:
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button

Please download ComboFix by sUBs:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

You must download it to and run it from your Desktop
Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
Double click combofix.exe & follow the prompts.
When finished, it will produce a log. Please save that log and attach it in your next reply by pasting it in the "Code Snippet" or "Attach File" window.
Re-enable all the programs that were disabled during the running of ComboFix..

Note:
Do not mouse-click combofix's window while it is running. That may cause it to stall.
CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

 

by: rpggamergirlPosted on 2009-01-24 at 15:10:43ID: 23458632

If any of the above tools won't run, then re-download them and rename the file before saving to your desktop. Or use another pc to download the file and rename it before transfering it to the infected pc.

 

by: abletobecainPosted on 2009-01-25 at 13:00:27ID: 23462680

Hi again,
I downloaded both items successfully.  However I have attempted to run a scan with Malwarebytes three times now and each time I get the blue screen of death after scanning approximately 28,000 items.  I was attempting to run a full scan on all drives each time it happened.  When my computer restarted the first two times I got the following error messages;

Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.0.6001.2.1.0.768.3
  Locale ID:      1033

Additional information about the problem:
  BCCode:      1000008e
  BCP1:      C0000005
  BCP2:      91046B8A
  BCP3:      C8518754
  BCP4:      00000000
  OS Version:      6_0_6001
  Service Pack:      1_0
  Product:      768_1

Files that help describe the problem:
  C:\Windows\Minidump\Mini012509-01.dmp
  C:\Users\abletobecain\AppData\Local\Temp\WER-97017-0.sysdata.xml
  C:\Users\abletobecain\AppData\Local\Temp\WER4A29.tmp.version.txt

Read our privacy statement:
  http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409



Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.0.6001.2.1.0.768.3
  Locale ID:      1033

Additional information about the problem:
  BCCode:      1000008e
  BCP1:      C0000005
  BCP2:      9100DB8A
  BCP3:      C699A754
  BCP4:      00000000
  OS Version:      6_0_6001
  Service Pack:      1_0
  Product:      768_1

Files that help describe the problem:
  C:\Windows\Minidump\Mini012509-02.dmp
  C:\Users\abletobecain\AppData\Local\Temp\WER-78094-0.sysdata.xml
  C:\Users\abletobecain\AppData\Local\Temp\WER33CC.tmp.version.txt

Read our privacy statement:
  http://go.microsoft.com/fwlink/?linkid=50


After the third restart I did not get an error message.  Am I doing something wrong?
Thanks,
~Jhanek

 

by: rpggamergirlPosted on 2009-01-25 at 14:57:24ID: 23463071

This is a rootkit. combofix should take care of it but since this is Vista Combofix might also have problems running.

You can try running it in Safe Mode and show us the resulting log.
You could also try SUPERAntispyware and see if that helps.
http://www.superantispyware.com/

We can also try and use Gmer later(I'll post the instructions later)if nothing helps.

 

by: abletobecainPosted on 2009-01-25 at 16:04:10ID: 23463313

Sorry, but I don't quite understand.  Should I not run malware first and just run combofix instead?  And when I run combofix your saying that I should run it in safe mode first or run it normally first and try safe mode as a second option?
Thanks for your help,
~Jhanek

 

by: rpggamergirlPosted on 2009-01-25 at 16:25:20ID: 23463390

I thought MBAM would not finished its run? even if you redownload and rename it?

So I thought try SUPERAntispyware instead and see if that will run successfully.

Then if problem persists, you can run Combofix in Safe Mode, Combofix only supports 2000/XP but it will run on vista as well. Some Vista system are able to run combofix in normal mode but I always go for safe mode when it's Vista to minimize possible running problems.(use at your own risk)

Or if SUPERAntispyware doesn't help, instead of running Combofix we can use Gmer. These are just options for you to choose.

 

by: abletobecainPosted on 2009-01-25 at 20:26:21ID: 23464118

Ok so, I got SUPERAntispyware to run successfully but I'm not sure what to do now. Do I remove and quarantine all the items it detected? If I do, do I still need to run Combofix?
Thanks,
~Jhanek

 

by: rpggamergirlPosted on 2009-01-25 at 22:29:29ID: 23464473

Let it quarantine all the threats found and if the problem is resolved you don't have to run another tool.

If the rootkit is still present and the problem persists, then we can run Combofix.

 

by: abletobecainPosted on 2009-01-26 at 17:15:24ID: 23472970

I quarintined everything that superantispyware found and it was good for a while (no trojan message).  However, when I started my computer up tonight it popped up again everytime I opened a new web page.  I ran superantispyware again and it seems to have worked again but will it pop up again later?   Also the second error (library not registered) still pops when I turn on my computer.  Should I try combofix now?
Thanks,
~Jhanek

 

by: rpggamergirlPosted on 2009-01-27 at 04:34:14ID: 23475633

Yes, try running Combofix in Safe Mode, also disable security shields and don't mouse-click while combofix is running.

 

by: abletobecainPosted on 2009-01-27 at 10:36:52ID: 23479568

I ran Combofix in Safe Mode and I disabled Pc-cillin and Windows Defender but I did this before I went into safe mode.  Was that correct?

When I ran it I got a couple of errors.

First was a windows box that  said;

Windows cannot find '32788R22FWJFW\nircmd.com'  Make sure you typed the name correctly, and then try again.

The next error was from Combofix and it said;

Combofix has detected the presence of rootkit activity and needs to reboot the machine.  Kindly note down on paper, the name of each file. We may need it later.

C:\Windows\system32\drivers\msqpdxnbcbcrrx.sys
C:\Windows\system32\msqpdxwqsctmei.dll

Also when I clicked ok after the message it didn't reboot and I had to do it myself.

Lastly I just wanted to note what was in the blue screen of Combofix itself.  In the top left corner was -C.bat. Here's what it said;

The system cannot find message text for mesage number 0X8 in the message file for system.
Scanning for infected files...
This typically doesn't take more than 10 minutes. However scan times for badly infected times may easily double.
Access Denied. Administrator permissions are needed to use the selected options.
   Use an administrator command prompt to complete these tasks.
The system cannot find message text for mesage number 0X8 in the message file for system.

Also when I restarted my computer my clock had changed to military time.  What should I do?
Thanks,
~Jhanek

 

by: rpggamergirlPosted on 2009-01-28 at 20:33:54ID: 23494343

To fix the military time,
Go to start > run and type:

 intl.cpl

Enter and when the window opens,
In the "Regional Options" tab, > standards and formats,
from the dropdown list, select your region and click "Customize" click the "Time" tab
h:mm:ss tt
which h = 12 hour.


Did combofix produced a log file? can you please attach the Combofix log.
It should be in the C:\combofix.txt

 

by: abletobecainPosted on 2009-01-29 at 14:37:53ID: 23503557

Thanks, I got out of military time no problem.  I guess I was unclear with my prior post.  I posted everything that combofix gave me.  It was just a couple of error boxes.  It seems that I can't dissable Pc-cillin in safe mode.  I think if you could coach me how to dissable it combofix would work.  Also, I looked for C:\combofix.txt but I can't find it anywhere.  AAAHHHHHH!!
Thanks for your patience.

 

by: abletobecainPosted on 2009-01-30 at 15:29:23ID: 31538514

hope this helps your status. unfortnately i cant afford to pay the fee so i have to cancel.  if you could email me pillgore (at) yahoo for some additional help that would be great.  thanks!

20120131-EE-VQP-002

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