[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.

02/23/2009 at 01:54PM PST, ID: 24170066
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!

9.3

Symantec can't find "Symantec AntiVirus.msi"

Asked by bensonassociates in Anti-Virus

Tags: regedit, symantec, antivirus, removal

I have been having some trouble fully removing Symantec from one of our clients Servers.  We decided replacing the antivirus for this particular reason and haven't had any luck uninstalling it or even when Symantec Technical Support Remoted in and took a look.  

The Workstations are all fully uninstalled and also ran the Norton Removal Tool and cleaned the registry and common files to be on the safe side.  When I tried the same thing on the server it originally look like it uninstalled but it didn't.  I had to manually go into the server and manually delete the files and folders and registry entries as per the instruction from the Symantec Representative. Once I restarted the server, I keep getting Event Warnings 1001 and 1004 from msiInstaller.
Detection of product '{50E125D1-88E5-48CE-80AE-98EC9698E639}', feature 'SAVUI' failed during request for component '{0ABF6425-272D-4795-9BD8-F2428110EC95}'

Whenever I do anything on the server it starts looking to install Symantec again and it cant find the msi.

I have already gone under the registry under machine\software\microsoft\windows\uninstall and there is no keys indentical in there or anything to do with symantec.

Any Ideas?


[+][-]02/23/09 08:31 PM, ID: 23718318

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

 

About this solution

Zone: Anti-Virus
Tags: regedit, symantec, antivirus, removal
Sign Up Now!
Solution Provided By: xmachine
Participating Experts: 1
Solution Grade: A
 
 
 
Loading Advertisement...
20091111-EE-VQP-91 - Hierarchy / EE_QW_3_20080625