Question

Sophos Message Router failed to communicate with parent router?

Asked by: Techno-Man-uk

Hi,
Im running Sophos 7.6.5 Antivirus and I keep getting an error message in event viewer saying Sophos message router failed to communicate with the parent router 192.168.1.2 now this is a dead IP, but I can not find how to change the parent router within Sophos, does anyone know how to do this?
thanks

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Asked On
2009-03-10 at 05:33:48ID24215706
Topics

Anti-Virus

,

Anti-Virus Applications

Participating Experts
2
Points
500
Comments
7

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Answers

 

by: surfer24Posted on 2009-03-10 at 08:18:43ID: 23847690


Hi,

Please visit the following link:

Enterprise Console: configuring message relay computers:

http://www.sophos.com/support/knowledgebase/article/14635.html

Information: The file mrinit.conf contains the router configuration information. you would have to edit for ParentRouterAddress.

Let me know the update.

Regards,

Vishnu.

 

by: Techno-Man-ukPosted on 2009-03-10 at 08:56:34ID: 23848133

would it be easier to re-install the client on the servers again?

 

by: surfer24Posted on 2009-03-10 at 10:16:59ID: 23849069


Hi,

If you want to reinstall the Sophos 7.6.5 Antivirus client on the Server and then check the status, then you may go ahead.

Regards,

Vishnu.

 

by: J-ReesePosted on 2009-03-24 at 06:41:12ID: 23968001

I was just looking into this same issue and contacted Sophos support regarding it. In my case the "parent router" it was looking for was 192.168.1.5 which was an old IP address and we recently changed our whole IP addressing on the network to 192.168.5.X. Sophos will need to be reinstalled to correct the issue on the client end.

If you are using Sophos Control Center you will want to change the ParentAddress item in MRInit.conf here:
C:\Program Files\Sophos\SCC\Library\
C:\Program Files\Sophos\SCC\Library\SAVSCFXP

Then in SCC you can go to TOOLS | REPROTECT COMPUTERS... and Sophos will initiate a reinstall on the selected clients and apply the new configuration information you changed in MRInit.conf.

If you want to check the current "Parent Router" on a client check the ParrentAddress key in the following location of the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Messaging System\Router\

 

by: Techno-Man-ukPosted on 2009-03-24 at 06:55:53ID: 23968181

cheers thats a big help will give it ago.

 

by: Techno-Man-ukPosted on 2009-03-25 at 09:06:12ID: 23981195

is the parent router the server ip address of where Sophos is actually installed?

 

by: J-ReesePosted on 2009-03-25 at 20:11:28ID: 23987013

If you are using Sophos Control Center yes. Basically it is looking for the update server.

20120131-EE-VQP-002

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