I just upgraded my anti-virus software to SEP 11.0 (Unmanaged), which running on Vista Home Premier system. I also installed LiveUpdate 3.3. The problem is 1) New definition never get updated; 2) The Live Update button is disabled (It says "Your Administrator has locked this feature"). Even I manually run Luall.exe from command line, it get all up-to-date information (by Live Update Screen) but still not to get new definitions.
I have already uninstall/reinstall SEP and LievUpdate couple of times, no use.
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1] Since I installed unmanaged client, I follow the instruction of that link. Unfortunately, when I get to the update schedule settings, all the check boxes are disabled and I can not do anything.
2] run with luall -s did not create anything. run luall did work and tell me all stuff are up-to-date, but Virus definition is still old.
I believe my Vista settings some how block these stuff, but my older SAV version works.
Hi,
First please see the below link which states SEP 11. 0 is compatable with Windows vista:
https://www.microsoft.com/
Troubleshooting to be performed:
Could you check if the Firewall on the vista machine is turned on, as a test you may turn it off and then after recycling the services pertaining to Symantec Endpoint Protection and then relaunch and check the status.
If the problem persists then I would suggest you do a clean uninstall of SEP 11.0 once again by following the instructions below , I know you have already uninstalled it couple of time may be some traces are causing issue it happens some time to avoid it one last time.
http://service1.symantec.c
Finally, it would be also good to check with Symantec tech support on this regards.
Regards.
Vishnu,
This problem is finally solved by installing another version of SEP 11.0 client. The one I used is a simplified version which somehow not including automatically update (no one knows that before until I install it to a brand new XP PC with the same problem). I reinstall SEP 11.0 from its original CD and everything works.
Sincerely thanks for all advises given by you guys.
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by: surfer24Posted on 2009-03-12 at 14:31:21ID: 23873820
Hi,
Could you check the following:
1] Under Advanced Settings in the LiveUpdate policy you should check "Allow users to manually launch LiveUpdate".
2] Try to run with luall -s which will do it silently.
You could also visit the following link:
http://service1.symantec.c