[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.

Question
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!

9.5

Cannot go to Anti Virus Websites- Norton.. AVG.. Mcaffee.. Malwarebytes.org

Asked by dwar08 in Anti-Virus, Anti-Spyware, HijackThis Software

Tags: Anti-Virus AVG McAffee, Norton Malwarebytes

A business I do IT for purchased a new Turn Key Business System that came with 8 new servers, 3 desktops, 5 "Professional" installers along with 3 of their laptops.  All 11 of the new systems were preloaded with software packages at other locations, but they did not include any antivirus software programs on them.  Shortly after their arrival our Purchased (not free) AVG Network Addition detected random attacks on several existing machines with the following information.:
I-worm/Generic.CJT
C:Windows\system32\jqauku.dll
Process:
C:\windows\system32\svchost.exe
Process ID: 1080
Detected on open.
AVG caught these and sent them to the virus vault.  The .dll file name changed and I continued to see these pop up over the next few hours.  Trying to find the source it was then I discovered that the new servers had no virus protection.  They swore that the laptops did, but I'm not so sure....  Anyway I'm not having any issues with the machines that had virus protection. I have installed AVG on the ones that didn't, but I cannot get to AVG's site to get the latest update files... I also checked, symantec, norton, mcaffee, and malwarebytes and I am unable to get to any of these sites to update.  I downloaded malwarebytes and it has a definition file dated Feb 11th and it runs clean on the machines.  No malware found...  I cannot get to the malwarebytes site to update the definitions from these machines.  AVG runs clean with a definition file dated around Feb 27th...    I have a hijackthis log that I ran through the hijackthis.de site that really doesn' show anything either.... Any ideas on where to go from here?  I have attached the hijackthis.log file...
Thanks...
Attachments:
 
Hijackthis log file
 
[+][-]03/15/09 08:17 PM, ID: 23894532Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]03/15/09 08:34 PM, ID: 23894578Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/15/09 08:37 PM, ID: 23894592Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]03/15/09 08:38 PM, ID: 23894595Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]03/15/09 08:40 PM, ID: 23894601Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/15/09 08:44 PM, ID: 23894614Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]03/15/09 08:51 PM, ID: 23894645Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/15/09 09:04 PM, ID: 23894684Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]03/15/09 09:17 PM, ID: 23894725Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/15/09 09:25 PM, ID: 23894757Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]03/15/09 09:47 PM, ID: 23894830Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/15/09 09:54 PM, ID: 23894853Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/15/09 11:17 PM, ID: 23895064Accepted Solution

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

About this solution

Zones: Anti-Virus, Anti-Spyware, HijackThis Software
Tags: Anti-Virus AVG McAffee, Norton Malwarebytes
Sign Up Now!
Solution Provided By: rpggamergirl
Participating Experts: 5
Solution Grade: A
 
[+][-]03/16/09 12:10 AM, ID: 23895228Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]03/16/09 03:22 AM, ID: 23896073Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]03/19/09 05:40 PM, ID: 23936047Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]03/20/09 02:20 AM, ID: 23937786Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
 
Loading Advertisement...
20091021-EE-VQP-81 - Hierarchy / EE_QW_3_20080625