Question

Smc.exe Application Error

Asked by: dheinle

I have a user that was getting this error when he shuts down his machine.  Now he says it just pops up at random times.  Does anyone know what may be causing this error to appear and how to resolve it.

Smc.exe - Application Error
The instruction at "0x00000000" referenced memory at "0x00000000". The memory could not be "read".

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Asked On
2009-04-02 at 07:27:32ID24288657
Tags

smc.exe

,

Application Error

,

error

,

smc.exe application error

Topics

Anti-Virus

,

Network Software Firewalls

,

General Laptop

Participating Experts
4
Points
500
Comments
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Answers

 

by: IKZPosted on 2009-04-02 at 08:08:46ID: 24050649

smc.exe is a part of the Sygate Secure Enterprise, more specifically the firewall product. This piece of software blocks attacks from Internet-bound viruses and hackers. This program is important for the stable and secure running of your computer and should not be terminated.

First things first though.  Is the user getting a BSOD (Blue Screen of Death) or is it simply a popup window that can be closed?

If it is a BSOD, I will ask you to send us the mini dump that was created for that error.

 

by: dheinlePosted on 2009-04-02 at 08:23:32ID: 24050861

He is just getting the pop up that appears.  And is simply closes the pop up.  Just wasnt sure if this is a common issue and if there is a solution.  

 

by: warturtlePosted on 2009-04-02 at 11:52:38ID: 24053233

Hello,

I have read your comment and would suggest you to have a look at the Windows Event Logs for any related events that might have caused this to happen:

Start->Run-> eventvwr

Please have a look within Applications and System category for errors. They normally appear as red-colored crosses.

 

by: xmachinePosted on 2009-04-02 at 22:36:16ID: 24056904

Hi,

This error is related to an old Symantec Endpoint Protection 11 release. What's the current version? To know how, do the following:

1) Start > Program files > Symantec Endpoint Protection > Symantec Endpoint Protection

2) Click on Help & Support > About (upper right side)

3) Version = ?

Give me the version number, and I'll give you the correct upgrade path & download link


A Symantec Certified Specialist @ your service

 

by: dheinlePosted on 2009-04-03 at 06:37:51ID: 24059772

The Version is 11.0.2000.1567.

I think there is a version 11.0.4014.26, is that the latest?

 

by: xmachinePosted on 2009-04-03 at 19:03:42ID: 24065627

Yes, but you can't upgrade directly. Because you are using SEP MR2.

The correct path is :

MR2 > MR3 (11.0.3001)

MR3 > MR4 (11.0.4000)

MR4 > MR4MP1a (11.0.4014)

1) Download & install MR3 client patch:

http://seer.entsupport.symantec.com/docs/notes/files/sep/sep_11.0.3/11.0mr211.0.2000.1567tomr3client-onlypatch32bit.html

2) Download & install MR4 client patch:

http://seer.entsupport.symantec.com/docs/notes/files/sep/sep_11.0.4/11.0mr311.0.3001.2224tomr4client-onlypatch32bit.html

3) Download & install MR4Mp1a client patch:

http://seer.entsupport.symantec.com/docs/notes/files/sep/sep_11.0.4.1/11.0mr411.0.4000.2295tomr4mp1aclient-onlypatch32bit.html

 

by: llesleaPosted on 2009-09-18 at 05:54:26ID: 25365402

Can you tell me what pach I need to install for Symantec Endpoint Protection version 11.0.4202.75? Thank you.

20120131-EE-VQP-002

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