Question

I cant uninstall Trend Micro Internet Security 2009

Asked by: beefstu123

Hi Guys, im trying to uninstall trend micro however the uninstalling keeps failing saying that the process was inturrupted. ive tried using TISTOOL, PCCTool, and TISSuprt after the standard methods of uninstallation didnt work. has anyone got any ideas? i'd like to keep registry editing as a last resort.

im using a laptop with vista home prem and SP2

cheers :)

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Asked On
2009-06-30 at 20:57:32ID24535409
Topics

Anti-Virus

,

Anti-Spyware

,

Internet Security

Participating Experts
5
Points
0
Comments
8

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Answers

 

by: RartemassPosted on 2009-06-30 at 21:51:02ID: 24751592

Have you tried uninstalling from Safe Mode?

 

by: beefstu123Posted on 2009-06-30 at 22:42:04ID: 24751747

uninstallations dont really work in safe mode as the installer service is disabled.  

 

by: RartemassPosted on 2009-06-30 at 23:04:46ID: 24751818

you should be able to start the service from running services.msc

 

by: xmachinePosted on 2009-06-30 at 23:23:11ID: 24751868

Hi,

1) Try to repair it from Add/Remove Programs or run the installation again to override any corrupted files/registry keys, then uninstall it normally.

OR

2) Try to set the startup type of all Trend Micro services to DISABLED, reboot, then try to uninstall it again.
 
OR

3) Use "Trend Micro Support Diagnostic Toolkit" to automatically collect the different log files then submit them Trendmicro support to troubelshoot the uninstallation failure.  

http://esupport.trendmicro.com/Pages/How-can-I-generate-the-debug-logs-from-my-2009-Trend-Micro-Home-and-Ho.aspx

http://esupport.trendmicro.com/consumer/srfstep1.aspx

 

by: silganitPosted on 2009-07-01 at 07:25:04ID: 24754640

Go to
C:\Program Files\Trend Micro\Internet Security\TISTOOL.exe
and go to the uninstall tab
This program will remove it for you when the uninstall fails from the control panel.

 

by: warturtlePosted on 2009-07-02 at 14:15:35ID: 24767783

Try the RevoUninstaller:

http://www.revouninstaller.com/

Hope it helps.

 

by: beefstu123Posted on 2009-07-06 at 20:53:33ID: 24791343

its all fixed now, i got a removal tool from trend.  the installer service cannot be started in sfae mode....as is it disabled, i cannot be enabled. i had already tried the other methods except the program suggested by warturtle, however i dont download third party uninstallers as i havent had a good run with them in the past.  thanks for all ur comments and help. have a good one :)

cheers

 

by: cisqotekPosted on 2009-10-05 at 20:32:27ID: 25501708

hey beefstu123 how or what did you use to fix your problem im haveing the same problems and am about to go nuts

20120131-EE-VQP-002

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