I used Avira to clean up two client PC's that had massive infections from an infected email. It was one of those that said "Your PC is infected. Click here to fix." You know what they did!!!
After Avira cleaned things up, both PC's are able to boot, but hardly any of the Windows icons work. Invoking MSCONFIG doesn't work. Whenever you click on and icon a Command Window pops up for a fraction of a second and that's it. Internet Explorer works and I can do some limited file exploring with it as well as Internet access. Putting in a Windows XP disk to attempt a repair resulted in a BSOD.
Thanks in advance.
AielloJ
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
Oh, sorry, command window and that's it... :)
Failing the System Restore point, how about if you try to invoke an app from a command line? Does it let you know anything in the existing Command Prompt Window?
Is there anything in the Event Viewer to correspond to the attempted launch?
I would also suggest downloading and running MalwareBytes, possibly even in Safe Mode, to make sure things are completely clean.
Its like a .exe association problem also encountered by me
Try this as the 1st one work for me
1) http://www.winhelponline.c
2) http://www.dougknox.com/xp
Post ur result
it seems that this bugware is still taking control of your system...
I recommend that you download combofix, close all open applications .. Disable your antivirus and run Combofix from your Desktop...
Download Link:
http://www.bleepingcompute
After combofix finish scanning your Pc it might restart your PC to remove infection if found and delete all infected files as well as delete your restore points and re-create them again.
Please attach the CF log here for experts to have a look at, and surely after that your PC performance will get much better and you will have an access to MSconfig unless it's deleted.
Download Hijackthis too from www.hijackthis.de , Install and run it then scan and post the log here as well.
GL.
LingerLonger:
Can't run system restores and can't run most of the command line programs as well - such as MSCONFIG. It appears that some of the uncleanable files were Windows dll's.
moh10ly:
The malware is gone, it just destroyed a lot of Windows while it was present.
Will try the exe fix programs recommended.
Download a Live CD version of Kaspersky scanner from here:
ftp://ftp.downloads1.kaspe
Burn the ISO as an image on a CD and boot your PC from it. Run the scanner and remove any infections that it finds. Then try to boot normally into your PC and see if it works properly now. You can also attempt repair again (hopefully this time it will work).
Connect the computer to an ethernet connection for Kaspersky to update its definitions.
If the .exe association fix not works for u
U can try combofix
http://www.combofix.org/
Or
U can try rescue cd to scan ur computer
http://www.askvg.com/downl
Business Accounts
Answer for Membership
by: LingerLongerPosted on 2009-08-15 at 08:19:29ID: 25105722
Can you do a System Restore to a point before they clicked on the Malware?
If not, what happens when they click the icons?