Also run this diagnostic tool... and post the log.
Please download this tool and run it.
http://ad13.geekstogo.c
Double-click on Win32Diag.exe to run it. If you are using Windows Vista, please right-click and select Run As Administrator
A black command prompt window shall appear.
It will now begin to scan. This may take a while, please be paitent until the scan is complete.
Once it's done, in the black screen it will say "Finished! Press any key to exit....
A log file called Win32KDiag.txt will be created on your desktop.
Please copy and paste the contents of that log file here in your next reply please.
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by: rpggamergirlPosted on 2009-09-06 at 00:57:05ID: 25269079
UAC rootkit is present and that blocks scanners from running.
Try redownloading MalwareBytes and renaming it before saving the file to your desktop.
Also run Combofix... again also rename its file before actually downloading it(not after) ingcompute r.com/sUBs /ComboFix. exe
gcomputer. com/combof ix/how-to- use-combof ix
Please download ComboFix by sUBs:
http://download.bleep
You must download it to and run it from your Desktop
Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
Double click combofix.exe & follow the prompts.
When finished, it will produce a log. Please save that log and attach it in your next reply by pasting it in the "Code Snippet" or "Attach File" window.
Re-enable all the programs that were disabled during the running of ComboFix..
Note:
Do not mouse-click combofix's window while it is running. That may cause it to stall.
CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
If needed, here's the Combofix tutorial which includes the installation of the Recovery Console:
http://www.bleepin