Question

AntivirusPro_2010 Cleanup

Asked by: mcorsi62

One of the computers on our network became infected with AntivirusPro_2010.exe
One of the pieces of that virus is what appears to be a clear image file that lays ontop the desktop wallpaper. The image contains the words:
"DANGER!!!
Your computer is INFECTED
Attention!!!
Such infection will cause permanen t loss of all information ..... " etc etc...

I have removed the virus from the computer. (The virus would also stop CA Antivirus from running and put up pop-ups which would try to get the user to buy some fake anti-virus software at a website.) However, I cannot find the image file -OR- the process that forces that file to load ontop of the desktop wallpaper.

Any help?

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-09-06 at 11:59:39ID24711242
Tags

Antivirus

Topics

Anti-Virus

,

Anti-Spyware

,

Networking Security Vulnerabilities

Participating Experts
5
Points
500
Comments
8

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Computer infected with W32.Sobig.F@mm?
    Hi Experts, I've got a computer that may be infected with the W32.Sobig.F@mm worm, but i am not sure. I've read the article on symantec's website about it already (http://securityresponse1.symantec.com/sarc/sarc.nsf/html/w32.sobig.f@mm.html). I looked in the registry and d...
  2. FIXED LAY-OUT ?
    why i can't obtain the lay-out when i view it in the brouser? The columns is automatically adjusted and they became not aligned?! but in my lay-out view it is fine?
  3. Virus Infection
    If I receive an e-mail with an attachment as a zip file and Anti-Virus catches the file as a virus. Is the virus only in the zip file or the zip file is the virus. A computer without anti virus can be infected by this type of virus by just opening the zip, correct? Doesn't...
  4. Dangerous Macro
    PC was infected with viruses and spyware... Infection cleaned up. But now every( i mean every) MS Word Document I open up - Kaspersky AV 6.0 warns me that Dangerous Macro Command in File C:\Program Files\Microsoft Office\Office Startup.....{file name} How do I stop...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: warturtlePosted on 2009-09-06 at 12:07:30ID: 25271073

Download MalwareBytes Anti-Malware (www.malwarebytes.org) or SuperAntiSpyware (www.superantispyware.com) and do a full scan with that. Report back on your findings after the scan.

It should remove all settings and files that created the problem in the first place.

 

by: PriceDPosted on 2009-09-06 at 14:17:12ID: 25271550

Rootkit
trendmicro.com go to feetools and download the Rootkit buster, removed the rootkits.  After the reboot, use Malwarebytes to remove the other infected files.

 

by: rpggamergirlPosted on 2009-09-06 at 18:02:19ID: 25272223

If MalwareBytes or any tools won't run you need to rename them first before downloading or before saving the files to the desktop.


If problem persists, use Combofix and attach the log.
Please download ComboFix by sUBs:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
(If it doesn't run, re-download but rename before saving to your desktop)

You must download it to and run it from your Desktop
Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
Double click combofix.exe & follow the prompts.
When finished, it will produce a log. Please save that log and attach it in your next reply by pasting it in the "Code Snippet" or "Attach File" window.
Re-enable all the programs that were disabled during the running of ComboFix..


Note:
Do not mouse-click combofix's window while it is running. That may cause it to stall.

CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.


If needed, here's the Combofix tutorial which includes the installation of the Recovery Console:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

 

by: rpggamergirlPosted on 2009-09-06 at 18:05:39ID: 25272228

Smitfraudfix.exe also remove this infection.
You need to run Smitfraudfix in Safe Mode, and choose Option 2
http://siri.geekstogo.com/SmitfraudFix.php

 

by: DoctorInfernoPosted on 2009-09-08 at 04:23:25ID: 25280646

Here is an Antivirus Pro 2010 removal guide:

http://www.geekpolice.net/malware-removal-guides-f12/remove-antivirus-pro-2010-removal-guide-t13977.htm

If it doesn't work, scroll down, and delete the listed files manually.

 

by: younghvPosted on 2009-09-08 at 04:34:27ID: 25280707

DoctorInferno,
There are a couple of things wrong with the post you just made.
First - that advice has already been posted (MBAM).
Second - please don't try to send our Members to some other web site for assistance.

The Experts here on EE (most of them) know what they are doing and can help our Members - based on what we post - NOT on what you found on some other forum.

 

by: mcorsi62Posted on 2009-09-09 at 10:55:45ID: 31625478

Nice Tools - Thanks!

 

by: warturtlePosted on 2009-09-09 at 12:24:00ID: 25294643

I am happy to see that the problem has been resolved and thanks for the feedback.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...