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Asked by LindaH45 in Anti-Virus, Anti-Spyware, HijackThis Software
Lost desktop on dell xp pro xps computer. Screen was white with icons, but unable to scroll with mouse, cursor was frozen on screen. Ran NAV and superantispyware, still same problem. When rebooting, mouse would work for about 60 seconds then freeze on screen, but still able to use keyboard commands. Rebooted into safe mode and ran smitfraud fix which restored desktop but still problem with mouse and in addition screen would "blackout" after about 5 minutes neccessitating rebooting again. Downloaded malwarebytes, ran and deleted adware and virus. Still having same issues. Downloaded Win32 diag but I don't think it ran, received warning message:" could not get backup privledges", no data in results file. I downloaded these programs and ran all in safe mode. No problems in safe mode with networking. Computer HD isn't making any weird noises that I can hear. Does anyone have any thoughts on this? Thanks
20091021-EE-VQP-81 - Hierarchy / EE_QW_3_20080625