Boot Dell diagnostic (F12 just after powering on)
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Virus or hard drive failure?
Lost desktop on dell xp pro xps computer. Screen was white with icons, but unable to scroll with mouse, cursor was frozen on screen. Ran NAV and superantispyware, still same problem. When rebooting, mouse would work for about 60 seconds then freeze on screen, but still able to use keyboard commands. Rebooted into safe mode and ran smitfraud fix which restored desktop but still problem with mouse and in addition screen would "blackout" after about 5 minutes neccessitating rebooting again. Downloaded malwarebytes, ran and deleted adware and virus. Still having same issues. Downloaded Win32 diag but I don't think it ran, received warning message:" could not get backup privledges", no data in results file. I downloaded these programs and ran all in safe mode. No problems in safe mode with networking. Computer HD isn't making any weird noises that I can hear. Does anyone have any thoughts on this? Thanks
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Answers
This is the way I fight these malware/spyware before going any further. Try this and let me know. Do in safe mode if normal wont boot properly.
PART 1 RUN AVENGER
1. Download and run Avenger
http://swandog46.geekstogo
2. Ensure both boxes pertaining to 'ROOTKITS' have a check
3. Select EXECUTE and YES to all prompts, PC will reboot.
4. After rebooting, there will be a notepad file open with The Avenger's log file. Send us this log.
PART 2 Run MalwareBytes
1. Download, install, then run this free utility.
http://www.malwarebytes.or
2. Perform Quick Scan, then click Scan.
3. When the scan is complete, click OK, then Show Results to view the results.
4. Make sure that everything is checked, and click Remove Selected.
5. When completed log will open in Notepad and you may be prompted to Restart.(See Extra Note)
6. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
7. Copy and paste report in your next reply.
PART 3 - Run Combofix follow these instructions.
http://www.bleepingcompute
Downloaded and tried to run Avenger-got the following message:
"A problem has been detected and windows has been shut down to prevent damage to your computer.
The problem seems to be caused by the following file: NV4_disp
If this is the first time you've seen this stop error screen, restart your computer, If this screen appears again follow these steps:
1 the device driver got stuck in an infinite loop. This usually indicates a problem with the device itself or with the device driver programming the hardware incorrectly.
Stop:0x000000EA (0X86FBCDA8,0X86F86650
also a couple other stop codes, couldn't get them before computer shut down.
When it tried to reboot all I got was a very weird looking royal blue screen with white lines running vertically about every 3 inches across. Now I am back in safe mode wondering what I should do now.
?
The NV4_Disp error is a nVidia display driver error. You can boot into safe mode and uninstall it with the Add/Remove Programs (or Programs and Features for Vista and Win7). Once you have that completed, reboot the computer into normal mode. If your desktop works properly, then it was likely the display driver. Goto www.nvidia.com and download the latest driver for your video card and install it.
Before you install the newest driver version, you can attempt to change the desktop resolution (Right click empty spot on desktop -> Properties -> Settings. Slide the bar labeled "Screen Resolution" to the right one notch and click the Apply button). If you don't play any 3D games and just use the computer for email and web surfing, depending on your computer specs, that may be enough to get you by if your video card ends up being dead. The reason that this might work as opposed to having the drivers installed is that the Windows drivers are generic and don't access the higher functions of most video cards, especially anything made in the last eight or so years, while the manufacturer drivers obviously will (and that could be where the hardware fault lies).
If after the reboot the same thing or other weird things are happening, then it is the video card hardware that is kicking the bucket. Replacing the video card with a new one will correct that issue. Make sure that you uninstall all old video drivers before installing new ones, even if it is the same manufacturer.
One other note, after you uninstall the drivers in safe mode, you'll see that all of your icons' positions have been resorted. Just so you know to expect that as well.
Good luck.
Craig
The bugcheck you reported 0xea = a driver is looping --- it can't end and this tell me that it is either old or corrupted
The driver = NV4_disp = NVIDIA
Go to the NVIDIA web site, fill in the info & download the new/ fresh video driver
http://www.nvidia.co
The Device Manager can tell you the video specifics for the NVIDIA site.
You mentioned infection was present and appears to be dealt with. To give you added breathing room, place your XP Pro CD in the drive, go to a command prompt and type
sfc /scannow
This will replace any system files corrupted by the virus. ** NOTE: the XP CD must be the same service pack that you currently have installed on your system
Regards. . .
jcgriff2
thank you for suggestions. Deleted and then downloaded new nvidia drivers. Interestingly, had to open the unit to determine actually type of video card, noted the fan that cools the card had become unattached and was lying sideways in the case. Not sure if this is the reason the card is not working(too hot?)anyway, definately still having problems with the screen, still blacks out occassionallly and pages are very slow in IE, but much better since deleting old drivers. Guess I will replace video card and see what happens.
STill having same problems, I am going to replace video card to see if that works. My problem is trying to figure out what to get. Any suggestions? I was going to get evga geforce 9800 gtx but only have 350 w power supply so that wont work unless I change power supply. Just need something for around $100. Very little gaming on this computer. It is a dell 8400 desktop with pentium 4 processor /3ghz,800 fsb,1mb. 1gb memory, 250 HD. The old card was 256 nvidia geforce 6800 gto.
Any suggestions would be appreciated, kind of lost on what to pick.
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by: jhyieslaPosted on 2009-09-06 at 14:34:08ID: 25271602
If you can get into safe mode and work OK and the disk sounds fine, my guess is that the problem is a virus or some other malware.
My best advice is to remove any important documents or other files that you have, wipe and reload.