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9.3

Total Security virus infection and System Restore

Asked by thadley in Anti-Virus, Desktop Anti-Virus

Tags: total security clean remove system restore mcafee

 My laptop, running XP, SP2, got infected with the Total Security virus.  It disabled everything except Internet Explorer, which it wanted me to use to buy some program to clean my computer.  I was finally able to stop it with SuperAntiSpyware.  Ive cleaned most of it with MalwareBytes and my computer is working mostly normally.  However, when I run a McAfee full scan it says McAfee encountered a problem and needs to close.  I can run a quick scan and then do a full scan.  But a full scan at first always gets that error.  The automatic weekly scan doesn't work either.
 
  Also, I tried to do a System Restore to the day before the infection, but it doesnt work.  I get to the Confirmation page on System Restore, and the Next button doesnt do anything.  The Cancel and Back button work.  But the next button does nothing.  So. I can't restore.

   What can I do to fix the System Restore?  And, do I need to re-install Mcafee?  Thanks for the help.
 
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[+][-]10/06/09 04:02 AM, ID: 25503658Expert Comment

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[+][-]10/06/09 04:05 AM, ID: 25503671Accepted Solution

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Zones: Anti-Virus, Desktop Anti-Virus
Tags: total security clean remove system restore mcafee
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Solution Provided By: rpggamergirl
Participating Experts: 2
Solution Grade: A
 
[+][-]10/06/09 07:13 PM, ID: 25511693Author Comment

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[+][-]10/06/09 09:10 PM, ID: 25512155Expert Comment

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