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Asked by samiam41 in Anti-Virus, Windows XP Operating System, Anti-Spyware
Hi Experts. This one has me frustrated so I figured it was time to post it here.
A customer brought me an HP desktop running Windows XP Home w/ Sp3 with no anti-virus but limewire. I ran malwarebytes, superantispyware and finally combofix. I no longer see any signs of the infection and am installing CA's product now. However, I noticed when I cut/paste a file from anywhere (eg, desktop) to a folder under c:\, I get the explorer.exe error message and the taskbar disappears and then comes back.
How do I repair this? Keep in mind the customer doesn't have the restore/recovery CD nor do they have a hidden partition on their pc. I don't have a Windows XP Home CD to use so I am left with whatever great, brilliant and tech savvy ideas you come up with. : )
Thanks for your help.
20091021-EE-VQP-81 - Hierarchy / EE_QW_3_20080625