Hi Experts. This one has me frustrated so I figured it was time to post it here.
A customer brought me an HP desktop running Windows XP Home w/ Sp3 with no anti-virus but limewire. I ran malwarebytes, superantispyware and finally combofix. I no longer see any signs of the infection and am installing CA's product now. However, I noticed when I cut/paste a file from anywhere (eg, desktop) to a folder under c:\, I get the explorer.exe error message and the taskbar disappears and then comes back.
How do I repair this? Keep in mind the customer doesn't have the restore/recovery CD nor do they have a hidden partition on their pc. I don't have a Windows XP Home CD to use so I am left with whatever great, brilliant and tech savvy ideas you come up with. : )
Thanks for your help.
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Note:
The entry of: You can reinstall IE by the following method (and this might be your best bet without an OS CD.)
http://support.microsoft.c
Should read "Uninstall" vice "Reinstall". You will need to uninstall first, then perform the IE installation.
One of the most famous culprits in this particular problem, is a corrupt / Outdated DivX Codec .
you may want to uninstall al lexisting codecs / codec packs from Control Panel>add/remove programs & reinstall something like latest version of K-lite Codec pack.
uninstalled IE7 and rebooted. Reinstalled IE7 and was able to get the AV programs to install. From there, a blue screen occured (missing ntfs.sys file) so I had the customer pull their house apart looking for the recovery CD. They found it and I did a repair on the pc. I explained to the customer it would be twice as expensive next time they bring it in with Limewire installed. : )
Thanks everyone for your help.
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by: David-HowardPosted on 2009-10-15 at 08:46:51ID: 25581779
If you don't have an XP CD then you can't perform the following (which would normally correct this issue).
SFC SCANNOW
XP Repair
I've also resolved similar issues by reinstalling IE. IE is tied tightly to the desktop and when it is corrupted can generate the error you are receiving.
You can reinstall IE by the following method (and this might be your best bet without an OS CD.)
http://support.microsoft.c
You can reinstall IE7 by the following method.
See the area entitled "Get Internet Explorer 7"
http://www.microsoft.com/w
You might also try logging on as a different user and see if the issue remains. If not, then something is corrupt in the profile. You might be able to get around the issue by creating a new user profile and copying over their IE Favorites, My Documents, etc.