Question

My autoplay is disabled by virus/worm

Asked by: stevedantonio

i am trying to rid my pc of a nasty virus or worm. it disabled my network and autoplay so i can not even use a flash drive. the pc has malware on it, but i can't execute it, even in safemode.
Any suggestions?

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Asked On
2009-10-20 at 11:04:22ID24827896
Topic

Anti-Virus

Participating Experts
4
Points
500
Comments
7

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Answers

 

by: Raheem05Posted on 2009-10-20 at 11:07:19ID: 25616806

Why dont you just browse by right clicking the drive and clicking on explore just remember NOT to plug that device into another computer without formatting so the virus does not spread

 

by: SJComputersPosted on 2009-10-20 at 11:22:15ID: 25616941

Download and run the follow apps in the listed order and remove anything they find.

Rootkit Buster- http://www.trendmicro.com/download/rbuster.asp
Malware Bytes - http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button
Avast Anti-virus Pro - http://www.avast.com/eng/download-avast-professional.html

If you will provide you Windows version I will instruct how to restore the autoplay function after the system has been cleaned.

 

by: MountainTechGuyPosted on 2009-10-20 at 11:28:30ID: 25617001

Can you give us any hints as to what has infected you? Do you have any keywords? For example, are you getting fake antivirus messages or do you have a new 'virus scanner' that has appeared in your task bar?  

 

by: stevedantonioPosted on 2009-10-20 at 11:32:43ID: 25617036

window xp, ican not access the internet and can not see the drive in explorer

 

by: optomaPosted on 2009-10-20 at 11:38:10ID: 25617087

-If issues still exist after above experts suggestions try scanning that system with this live cd:
Kaspersky live cd http://devbuilds.kaspersky-labs.com/devbuilds/RescueDisk/

--It is in iso/image format so you will have to burn it to a cd.
--Once the cd is created, boot the infected machine to that cd and scan your system
NB-Update the virus database in live cd before scanning.



Also, do you have your installation media?
If so you may have to do a repair installation afterwards, depending on what infected files are removed:
http://michaelstevenstech.com/XPrepairinstall.htm

 

by: MountainTechGuyPosted on 2009-10-20 at 11:39:44ID: 25617097

Still not enough info.  You will have to be more descriptive as to what other things are occurring, specific words you are seeing not just 'it dont work'.  If you can see your CD-ROM in explorer, then burn a CD ROM containing ComboFix on another computer.  Get combofix info and download below:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Use combofix to see if it rids your computer of the malware.  Directions at link above.

 

by: SJComputersPosted on 2009-10-20 at 11:48:29ID: 25617170

Download the applications onto the computer with which you are communicating  with us.

save to disk or flash drive

if you can not see the disk or flash drive on the computer

shut down computer

remove hard drive

attach hard drive to another computer either internally or through external adapter

scan the drive on the other computer with Malware Bytes and Avast  or what ever anti virus is install on the computer

this will not fully fix you but may return enough functionality to beable to perform the scans on the originall computer.

20120131-EE-VQP-002

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