Unfortunately I don't have the CD
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Browse All TopicsThe computer is so badly infested with many virues that I could not run it in Safe mode, neither run Task Manger, add remove programs.
It was infested eventhough it has Symantec Endpoint a nd malwarebytes Antivirus.
It has the following programs installed on it:
AlphaAV
Advanced Virus Remover
Security tool
Windows Police Pro
Antivirus plus
That I know they are the sources of viruses, but I could not remove them
I have tried to run Combofix from a flash drive, it does not start
I have tried to install other AV from Internet with no availability.
Please help
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try scanning that system with this live cd:
Kaspersky live cd http://devbuilds.kaspersky
--It is in iso/image format so you will have to burn it to a cd.
--Once the cd is created, boot the infected machine to that cd and scan your system
NB-Update the virus database in live cd before scanning.
Also, do you have your installation media?
If so you may have to do a repair installation afterwards, depending on what infected files Kaspersky live cd removes->ie.If system files are infected and removed,
the operating system will not start, thus resulting in a repair installation
The LiveCD's are good, but another way that I usually end up cleaning viruses is taking the hard drive, connecting it to a host computer, and then run an updated antivirus program and malware program (I use AVG and Malwarebyes anti-malware). the majority of the time, this cleans the drive enough for it to boot properly and download / install the programs locally to the computer to finish the cleanup.
While your pc is still able to boot normally try removing the infection while windows is active so the risk of pc being unbootable is not high.
Rename the scanners e.g. Combofix in the flash drive before inserting it into the infected pc.
Or try these also:
1. Download MalwareBytes:
http://downlo
N
Once MBAM is installed, you then locate and rename mbam.exe to mbam.com
Click on the renamed file to run it and then perform a quickscan.
Allow it to delete what it finds and then allow the computer to reboot.
2. OR, download ComboFix by sUBs:
http://download.bleep
NOTE: You need to rename Combofix to CF.bat prior to saving the file or before plugging the USB in.
Make sure the 'Save as Type:' is "All Files"
Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
Double click combofix & follow the prompts.
When finished, it will produce a log. Please save that log.
Note:
Do not mouse-click combofix's window while it is running. That may cause it to stall.
CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
If needed, here's the Combofix tutorial which includes the installation of the Recovery Console:
http://www.bleepin
3. If the tools still won't run, try win32diag.exe and show us the resulting log.
Please download this tool and run it.
http://ad13.geekstogo.c
Dou
A black command prompt window shall appear.
It will now begin to scan. This may take a while, please be paitent until the scan is complete.
Once it's done, in the black screen it will say "Finished! Press any key to exit....
A log file called Win32KDiag.txt will be created on your desktop.
Please copy and paste the contents of that log file here in your next reply please.
If the above 3 won't work, we can try OTL.
Thanks for the CF log.
What symptoms of the virus does the pc still experiencing so far?
I don't see obvious malicious entries in the log.... Your SEP already gives you realtime protection with antivirus, firewall and spyware so you don't really need another antimalware realtime protection(assuming Windows Defender has realtime protection also).
There's also an entry there belonging to Zone Alarm often times too many security products or doubling up protection may only caused conflicts and security inefficiency, you only need one of each though you can have more than one anti-malware as long as the others you only used as an on-demand scanners.
The HDD is attached to another laptop. I have the feeling that the report is for the local drive.
How to CF on an attached HDD.
The symtoms that ther are many programs that pop up when the computer is started up and they don't let you do anything on the computer.
When you run Malwarebytes, i finds many viruses then freezes.
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by: jodymcivorPosted on 2009-10-29 at 10:48:11ID: 25696240
If you get your hands on a norton 2009/2010 disc, boot off of it and it will let you run a full system scan without even loading windows, it works wonders for the nasty bugs. I use it all the time at my tech bench (Staples resident tech)