Question

Could not remove viruses

Asked by: mbhf01

The computer is so badly infested with many virues that I could not run it in Safe mode, neither run Task Manger, add remove programs.
It was infested eventhough it has Symantec Endpoint a nd malwarebytes Antivirus.
It has the following programs installed on it:
AlphaAV
Advanced Virus Remover
Security tool
Windows Police Pro
Antivirus plus
That I know they are the sources of viruses, but I could not remove them
I have tried to run Combofix from a flash drive, it does not start
I have tried to install other AV from Internet with no availability.

Please help

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Asked On
2009-10-29 at 10:44:38ID24855480
Topic

Anti-Virus

Participating Experts
5
Points
500
Comments
24

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Answers

 

by: jodymcivorPosted on 2009-10-29 at 10:48:11ID: 25696240

If you get your hands on a norton 2009/2010 disc, boot off of it and it will let you run a full system scan without even loading windows, it works wonders for the nasty bugs.  I use it all the time at my tech bench (Staples resident tech)

 

by: mbhf01Posted on 2009-10-29 at 11:11:58ID: 25696465

Unfortunately I don't have the CD

 

by: optomaPosted on 2009-10-29 at 12:10:50ID: 25697135

try scanning that system with this live cd:
Kaspersky live cd http://devbuilds.kaspersky-labs.com/devbuilds/RescueDisk/

--It is in iso/image format so you will have to burn it to a cd.
--Once the cd is created, boot the infected machine to that cd and scan your system
NB-Update the virus database in live cd before scanning.



Also, do you have your installation media?
If so you may have to do a repair installation afterwards, depending on what infected files Kaspersky live cd removes->ie.If system files are infected and removed,
the operating system will not start, thus resulting in a repair installation

 

by: mbhf01Posted on 2009-10-29 at 12:15:33ID: 25697196

Thank you Optoma,

The link appears to be broken

 

by: optomaPosted on 2009-10-29 at 12:28:56ID: 25697330

Are you trying to download it on the infected machine?

 

by: mbhf01Posted on 2009-10-29 at 12:34:26ID: 25697386

No, The infected machine is not allowing to open anything.

 

by: mbhf01Posted on 2009-10-29 at 12:37:31ID: 25697413

I got it.

 

by: optomaPosted on 2009-10-29 at 12:41:33ID: 25697449

Ok, you have read my post fully? ID 25697135

 

by: CthePrezPosted on 2009-10-29 at 12:47:57ID: 25697507

The LiveCD's are good, but another way that I usually end up cleaning viruses is taking the hard drive, connecting it to a host computer, and then run an updated antivirus program and malware program (I use AVG and Malwarebyes anti-malware).  the majority of the time, this cleans the drive enough for it to boot properly and download / install the programs locally to the computer to finish the cleanup.  

 

by: rpggamergirlPosted on 2009-10-30 at 06:00:21ID: 25702459

While your pc is still able to boot normally try removing the infection while windows is active so the risk of pc being unbootable is not high.

Rename the scanners e.g. Combofix in the flash drive before inserting it into the infected pc.

Or try these also:
1.  Download MalwareBytes:
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button

NOTE: Save the installer file and rename it to installer.com then run the file.
Once MBAM is installed, you then locate and rename mbam.exe to mbam.com

Click on the renamed file to run it and then perform a quickscan.
Allow it to delete what it finds and then allow the computer to reboot.



2. OR, download ComboFix by sUBs:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

NOTE: You need to rename Combofix to CF.bat prior to saving the file or before plugging the USB in.
Make sure the 'Save as Type:' is "All Files"

Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
Double click combofix & follow the prompts.
When finished, it will produce a log. Please save that log.

Note:
Do not mouse-click combofix's window while it is running. That may cause it to stall.

CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.


If needed, here's the Combofix tutorial which includes the installation of the Recovery Console:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix  




3.  If the tools still won't run, try win32diag.exe and show us the resulting log.
Please download this tool and run it.
http://ad13.geekstogo.com/Win32kDiag.exe

Double-click on Win32Diag.exe to run it. If you are using Windows Vista, please right-click and select Run As Administrator
A black command prompt window shall appear.
It will now begin to scan. This may take a while, please be paitent until the scan is complete.
Once it's done, in the black screen it will say "Finished! Press any key to exit....
A log file called Win32KDiag.txt will be created on your desktop.
Please copy and paste the contents of that log file here in your next reply please.


If the above 3 won't work, we can try OTL.


 

by: mbhf01Posted on 2009-10-30 at 06:33:16ID: 25702749

I did use the Kaspersky disk before getting the two latest posts.
I did use windows XP disk for repairs. My system now keeps on rebooting prompting the screen we get when we press F8. I have tried all the modes with no avail.

 

by: CthePrezPosted on 2009-10-30 at 06:36:47ID: 25702777

When it reboots and you hit F8, do you get an option to "Disable automatic restart on error"?   If so, choose that.  if it's a blue screen of death, it'll hold it up and allow you to collect the error message.

 

by: mbhf01Posted on 2009-10-31 at 17:57:10ID: 25712242

Nothing worked so far to remove the virus. I did use

Kaspersky
Malware bytes, it freezes all the times after finding around 26 viruses
combofix
Symantec Endpoint

I am connecting the HDD to an other computer, with tangible results.

I am including a Hijackthis report

 

by: rpggamergirlPosted on 2009-10-31 at 18:13:37ID: 25712276

I would've liked it if you had attached the Combofix log instead of the Hijackthis log. Hijackthis is no longer a very useful diagnostic tool because so many nasties can hide from its scan.

Combofix does not automatically remove all nasties that's why we need to look at the log.


 

by: mbhf01Posted on 2009-10-31 at 19:13:20ID: 25712377

It says that combofix detected Rootkit
Here is the report. The infected HDD is attached to a healthy computer

 

by: samithsukumarPosted on 2009-10-31 at 22:26:01ID: 25712717

If it's become more nasty better to pull out the hard drive connect to any of the Host computer then Scan the drive with updated AV.

 

 

by: rpggamergirlPosted on 2009-10-31 at 23:19:34ID: 25712797

Thanks for the CF log.

What symptoms of the virus does the pc still experiencing so far?
I don't see obvious malicious entries in the log.... Your SEP already gives you realtime protection with antivirus, firewall and spyware so you don't really need another antimalware realtime protection(assuming Windows Defender has realtime protection also).
There's also an entry there belonging to Zone Alarm often times too many security products or doubling up protection may only caused conflicts and security inefficiency, you only need one of each though you can have more than one anti-malware as long as the others you only used as an on-demand scanners.


 

by: mbhf01Posted on 2009-11-01 at 07:14:41ID: 25713937

The HDD is attached to another laptop. I have the feeling that the report is for the local drive.
How to CF on an attached HDD.
The symtoms that ther are many programs that pop up when the computer is started up and they don't let you do anything on the computer.
When you run Malwarebytes, i finds many viruses then freezes.

 

by: samithsukumarPosted on 2009-11-01 at 07:22:59ID: 25713966

Better turn off the Autoplay of the Host computer before connecting the HD. And install malwarebytes on Host & upate it

then start scan

 

by: mbhf01Posted on 2009-11-01 at 08:12:55ID: 25714173

how to turn off?

 

by: samithsukumarPosted on 2009-11-01 at 10:40:18ID: 25714800

Start - Run type gpedit.msc -  under computer config - Administrative templates- double clik on system - Turn Off autoPlay ( enable - on all drives)

repeate the same steps for User configuration also

 

by: samithsukumarPosted on 2009-11-01 at 19:07:04ID: 25716843

Sorry. .. Rpggamergirl

when i try to reply for this post page use to get expire. That make me to reply again and again

it  happen by mistake.

 

by: rpggamergirlPosted on 2009-11-01 at 20:01:41ID: 25717006

Oh I see...
Next time it happens, just refresh the page to check if the post went through before hitting that "Submit" button again.
It's okay, no harm done, :)

20120131-EE-VQP-002

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