Question

Installing Sophos from the enterprise console

Asked by: Dan560

Hi,

I have recentley purchased sophos endpoint, and have installed the enterprise console. I want to deploy the software remotley to my end users..I only want to install the sophos anti virus and not the firewall. Basically I am having trouble with a few of machines..when I deploy the software to them I get an error message in console saying
 
04/11/2009 15:08:03      0000002e  The installation did not start.  The computer may have been shut down, renamed or disconnected, or a required service may not be running.  It may be running Windows XP Home or Windows Vista.

I have made sure that windows Firewall is turned off and that the previous anti virus has been removed. The laptops are apart of my domain and I am using the domain administrators password to install the software, but still i keep getting that error message, can anyone help?

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Asked On
2009-11-04 at 11:49:03ID24872193
Topic

Anti-Virus

Participating Experts
3
Points
500
Comments
3

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Answers

 

by: greegzPosted on 2009-11-05 at 04:20:13ID: 25748661

Hello,

You can try manual instalation. Check if you have shared folder InterChk (C:\Program Files\Sophos Sweep for NT\InterChk) on your server.
if yes then on your client run \\server_name\InterChk\ESXP\setup.exe and see if that helps.

 

by: MagicFarmerPosted on 2009-11-05 at 11:34:06ID: 25753031

I had a similar problem -- here is the cheat sheet Sophos gave me at the time:



What to do
1.Open Windows Firewall with Advanced Security:
Select Start|Control Panel|Classic View|Administrative Tools.
Change the 'Inbound rules' to enable the following, where present:
Remote Administration (NP-In) Domain
Remote Administration (NP-In) Private
Remote Administration (RPC) Domain
Remote Administration (RPC) Private
Remote Administration (RPC-EPMAP) Domain
Remote Administration (RPC-EPMAP) Private

Note: When installation is complete, you should disable these processes
again.

2.Start the 'Remote registry' service on the Windows Vista or Windows 2008 computer (if it is not currently running), and set it to run automatically:
Right-click the Remote Registry service
Select 'Properties
In the 'Startup type' dropdown menu, select Automatic
Click 'OK'.
3.Then either
Open the Windows Control Panel.
Select User accounts.
Select the admin account.
Select 'Turn User Account Control on or off'.
In the dialog that opens, deselect this option.Note: When installation is complete, you should turn this back on.
or
On the Windows Vista or Windows 2008 computer, open Administrative Tools | Local security policy | Local Policy | Security Options .
There is an option called 'User Account Control: Run all administrators in Admin Approval Mode'. The default is 'Enabled'. Change this to 'Disabled'.
4.Reboot the computer.
5.From Enterprise Console, version 2 or above, deploy to the Windows Vista or Windows 2008 computer, specifying the local administrator credentials.

 

by: amt271158Posted on 2010-08-13 at 03:55:48ID: 33428234

Hi MagicFarmer thanks for the info provided it worked a treat for me.

20120131-EE-VQP-002

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