Question

trend micro unauthorized change prevention service does not start

Asked by: warsawtech

Trend Micro unauthorized change prevention service does not start. Cannot seem to locate on TM site any specific info or how to start the service. It tells me that dependencies fail, but cannot find where these are not starting.

????

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Asked On
2009-06-21 at 08:07:36ID24509436
Tags

Windows SBS 2003

,

Trend Micro

,

services

,

Worry Free Standard 5.1

Topics

Server Anti-Virus

,

SBS Small Business Server

Participating Experts
4
Points
500
Comments
10

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Answers

 

by: SirTKCPosted on 2009-06-21 at 18:30:09ID: 24679270


Is this appeared out of the sudden or when you tried to install/deploy your protection ?

HAve you tried to change the account/password in the services ? Same thing for all the dependencies in the services.

 

by: warsawtechPosted on 2009-06-22 at 08:43:32ID: 24683594

Will try your suggestion. what I'm confused about is that on 3 server all running Windows 2003 SBS R2 with Worry-Free Standard installed, this is the only one with this service.

 

by: SirTKCPosted on 2009-06-22 at 10:23:18ID: 24684538

When you install Worry Free, at a certain step, it ask you what service account information you wish to use. This might be where it had a glitch. But your message is quiet specific about >dependencies> So I would start by looking at those dependent services and see the login information and make sure everything is homogene.

If it,s not solving the issue, it might be caused by the start up sequence in the services.

 

by: warsawtechPosted on 2009-06-27 at 06:10:08ID: 24727544

Sorry to be so long in getting back...too many cranky servers. The "Trend Micro Unauthorized Change Prevention Service" shows the dependency on the following three services starting.

tmaclmon

tmcomm

tmevtmgr

These are not listed in services? So where do I go and how can I see what is stopping them from starting?

One thing I recall now about this particular installation was I had the evaluation version installed and then licensed it. Would the evaluation version install more than I licensed for and be part of the problem>

Thanks

 

by: SirTKCPosted on 2009-06-27 at 08:38:57ID: 24728108

Hi,

These are not "services" actualy, they are system components (drivers more precisely) required by the system (or service) to run.

tmactmon, tmevtmgr & tmcomm are located in the folder C:\Windows\System32\drivers.

The driver can be started or stopped from Services in the Control Panel or by other programs. The program is not visible. It is a Verisign signed file. The file has a digital Signature. they are not  Windows system files.


I suggest that you verify the logon TAB and make sure that you're using the Local System Account to start this service and unchecked the "Allow service to intereact with desktop"

Also, questions :

  1. Have you perform any manual removal of any TM components ? 
  2. Do you have any other security software that manages services on your server ? 
  3. Is all other TM services running normally ? (there are 7 of them including this one). 


Standing by.


 

by: warsawtechPosted on 2009-06-28 at 18:33:17ID: 31594827

Gave up and did a unistall, then re-install TM is easy enough and it was only a 8 client network.
Learned alot from you through so you deserve the points
Thanks

 

by: bereanbsPosted on 2009-07-09 at 14:13:57ID: 24818422

Warsawtech - how did you fix this error?  I am seeing the exact same issue - the service is logging in with the system account, so it doesn't seem to be that...

 

by: anthonymawPosted on 2009-10-14 at 09:04:00ID: 25572075

Yeah it is set to auto-start by default on my installtion that was upgraded from TMAV 3x.  When I try to manually start it it comes up with the "Error 1068: The dependency service or group failed to start."  Looking at the dependencies, it shows that it depends on tmcomm and tmevtmgr but as pointed out above those are drivers.  Trend-Micro should really do something about this as my SBS monitor constantly shows it as an error even thought it might be by design.  Anthony Maw, Vancouver, Canada, www.anthonymaw.com

 

by: kallatechPosted on 2009-11-10 at 05:18:20ID: 25785004

http://seasideit.blogspot.com/2009/07/trend-micro-unauthorized-change.html


I have the same problem and found the above link.

 

by: warsawtechPosted on 2009-11-10 at 06:48:03ID: 25785872

An additional note to this issue. I found this to happen on all the SBS 2003 R2 servers where I install the evaluation first and added their license later.

I used the article above on two and it fixed them, but on 5 others I ultimately uninstalled completely and reinstalled entering the activation key on installation and had no more issues. Don't konw if it was the sequence or the reinstall factor.. ?

20120131-EE-VQP-002

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