Question

Trend Micro Office Scan Server Manual Updates.

Asked by: NSGA_SysAdmin

Is there a way to UPDATE Virus Patterns to Clients using Trend Office Scan 7.3 Server, where the Server and client environment are not connected to the internet.
EG copy the Patern files to a USB stick and then put onto server. Then from the server do a "Manual Update" to all the clients. (note - NOT Active Update Server)
What I need to know is what the path is for the web server so the clients will find the files.

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-09-21 at 22:29:58ID24750601
Tags

Trend Office Scan 7.3

Topic

Server Anti-Virus

Participating Experts
2
Points
0
Comments
4

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Trend Micro 2007 not updating
    Client installed Trend Micro PC-Cillin Internet Security 2007 version on comptuer...replacing the 2006 version... Since installation it will not update the virus definition files... It was installed on 11/29/06 and shows expiration date of 11/29/07, has been registered, but...
  2. Trend Micro and Firewalls
    Hi. I am in the process of installing Trend Micro Client Server Messaging Security for SMB on my SBS 2003 Standard Edition R2. It's a little more complicated than I thought, so I am reading the 332 page manual carefully. I am a bit confused when it comes to the firewall part....
  3. Symantec or Trend Micro
    Need you assistance in deciding to either go with Symantec or Trend Micro for AV for an office that has 6 locations. We are implementing a MPLS network within the next few weeks. I have used Symantec in the past, but have really good things about Trend Micro. Before I pull...
  4. Trend Micro Client auto Install
    Trend Micro has an option to run a command in a login scriot to check if the client is installed or not. Does anyone know what this command line looks like?
  5. Trend Micro InterScan Virus Wall for SMB 5.0 Windows i…
    Hi Now, I would like to know "Trend Micro InterScan Virus Wall for SMB 5.0 Windows " is still supported by Trend Micro in U.S ? Now I work in Japan. Our Trend Micro server was installed by U.S. IT support vendor. This AUG, 1 year license expired. Trend Mciro Jap...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: pcandlerPosted on 2009-10-11 at 09:34:47ID: 25546436

Sorry didn't see this earlier.

Yes.  See the link from Trend's Knowledgebase.

http://esupport.trendmicro.com/2/Manually-updating-the-Pattern-File-for-the-OfficeScan-Server-and-Clien.aspx

 

by: NSGA_SysAdminPosted on 2009-10-11 at 16:49:32ID: 25547909

You need to configure your "Air Gapped" Server as an Update Agent Server.

Here's how...

Configuring Update Agents is a three-step process:
 
1.  Grant clients the privilege to act as update agents.
2.  Select an update source from which the Update Agent can receive updated components.
3.  Select which clients you want to update from the Update Agent and set the Update Agents as the client update source.
   
A. Specifying a Client as an Update Agent
 
1.  On the sidebar, click Clients. The domain tree for the Clients screen appears.      
2.  Click the domains or clients that will be granted Scheduled Update privileges by clicking the corresponding icons in the domain tree. To select all domains and clients, click the root icon.    
3.  On the sidebar, click Client Privileges/Settings.      
4.  Under Update, select the Act as Update Agent check box.
 
   Note: If you select multiple clients, you cannot modify the Act as Update Agent privilege. To change this privilege for multiple clients at one time, create and export a policy for Client privilege settings. Then select multiple clients and import the policy. The client privilege settings, including the Act as Update Agent privilege, are applied to all selected clients.
       
5.  Click Save. Clients that act as update agents appear with the icon in the domain tree.
     
B. Selecting an Update Agent Update Source
 
Enable Update Agents to get their component updates from the OfficeScan server on the Update Agent screen. If you do not enable Update Agents to get component updates from the OfficeScan server, they receive updates from the source specified on the Update Source screen.
 
1.  On the sidebar, click Updates > Client Deployment > Update Agent. The Update Agent screen appears.      
2.  Click the Always update from standard update source (OfficeScan server) to have agents always get updates from the OfficeScan server.
 
   To have agents get updates from the sources specified on the Update Source screen, clear the check box.
     
3.  Click Save.
     
C. Setting an Update Agent as a Client Update Source
 
To have OfficeScan clients get their updates from one or more Update Agents, add the Update Agent(s) to the Customized update source list in the Update Source screen. You can also specify (by IP address) which clients receive updates from any update source.
 
1.  On the sidebar, click Updates > Client Deployment > Update Source. The Update Source screen appears.      
2.  Click Customized Update Source.    
3.  In the Customized Update Source list, click Add. The Add IP Range and Update Source screen appears.      
4.  Type a range of IP addresses of clients that will receive updates from an Update Agent.      
5.  Next to Update Source, click Update Agent and select an agent from the list.
 
   Note: The clients that have been granted the privilege to act as Update Agents appear in the list. If any Update Agents are missing, apply the Act as Update Agent privilege to the clients in the Client Privileges and Settings screen.
     
6.  Click Save.

 

by: NSGA_SysAdminPosted on 2009-10-11 at 16:56:05ID: 25547924

You will also need to use pcandler's solution to update the "Update Server" periodically.

Thanks.

 

by: McConsultantPosted on 2010-01-13 at 10:50:56ID: 26307018

I don't see this a solution. If the OSCE management server is on the public network, it will not be able to issue any policies (such as the one to become an update agent, or to collect updates from an update agent) or collect any logs from the clients in the isolated network.

Also, the outlined solution selects the update agent to be updated from the OSCE server. In an air-gapped networked, there is NO connectivity between these boxes!

There is more to running an Enterprise AV solution than providing new patterns to clients.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...