Question

Pointer: Internet Browsers not working but internet connection is okay

Asked by: cedlinx

hello all, please can someone help me? I have a computer with WinXP... I can't access the internet from ANY browser but Yahoo messenger connects alright and from DOS (command prompt), a ping to any url gets a reply alright.... also, Network places doesn't display computers on the network and the computer is not seen by others... but a search for computers would be successful, I don't know what else to do... please help, thanks.

This is actually a question I asked on the following link which remained largely unresolved after several posts. I was advised to repost here.
http://www.experts-exchange.com/Software/Internet_Email/Web_Browsers/Internet_Explorer/Q_24574880.html?cid=1066#a24980509

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Asked On
2009-08-12 at 09:16:55ID24647020
Tags

browser hijack

,

network

,

LAN

,

malware

,

internet explorer

,

network places

Topics

HijackThis Software

,

Disaster Recovery

,

Network Analysis Software

Participating Experts
2
Points
0
Comments
7

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Answers

 

by: ITtechPosted on 2009-08-12 at 09:31:31ID: 25080315

Just a few questions because a few issues could cause your symptoms.

Is this a corporate environment?
Do you have a proxy server?
Do you have a firewall?
Do you have a VPN client installed?

 

by: LANWrenchPosted on 2009-08-12 at 10:02:50ID: 25080580

Could you please perform the following for good measure before we move on to further troubleshooting:

1. Open command prompt with Administrative privileges.
2: Reset WINSOCK entries: netsh winsock reset catalog
3. Reset TCP/IP stack: netsh int ip reset reset.log
4. Reboot the machine

Report back your results.

 

by: cedlinxPosted on 2009-08-12 at 10:40:34ID: 25080934

I have tried a whole lot of things... so please if you don't mind, visit the other link I posted to see how far we had gone... and to avoid fixes that have already been tried.

Meanwhile, @ LAN Wrench: I have done everything you suggested more than once.

@ITtech: No Firewall, No Proxy, No VPN whatever... and yes, it is a corporate environment but that is JUST for the fact that it is not owned by an individual... no corporate stuff whatsoever was observed or used on it... except the internet.
 
Thanks

 

by: ITtechPosted on 2009-08-12 at 10:50:56ID: 25081024

I know that you have run the winsock fix but can you verify that there are no other entries (other than the loopback address) in your HOSTS file.

C:\WINDOWS\system32\drivers\etc

 

by: cedlinxPosted on 2009-08-12 at 13:07:11ID: 25082337

Verified. There is nothing else in it. Just in case it might help: When I open a web page, the status bar of IE says (within the first second) "website found" and suddenly the "page cannot be displayed" message comes up. Every other browser I have tried does the same thing.

 

by: cedlinxPosted on 2009-08-13 at 01:03:17ID: 25086157

Thanks gamergirl, I actually didn't know how to handle it because I hope to award some points (NOT all) to the expert that helped on the other thread. But I also wanted to do that after the problem is resolved so I'd be able to link to the solution.

20120131-EE-VQP-002

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