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6.8

XP laptop infected - boots to an empty desktop in both normal and safe modes

Asked by JTinAtlanta in HijackThis Software, Anti-Spyware, Windows XP Operating System

Tags: XP malware hijackthis malware antibytes

Hello,

I am trying to repair a firned of mine's laptop.  He recently became a victim of one of those malware programs that claims your pc is infected and shows a fake scanning logpage.  

1.  I have tried to go to online scanning sites to remove the program, but it shuts down the browser whenever I do.
2.  I have tried to install Malware Antibytes and HijackThis to obtain logfiles, and the malware shuts them down once they start scanning.  Trying to re-run the program results in a message saying that I do not have permission to run the program.
3.  I've logged into the laptop in safe mode and search the directories, trying to find out what was installed at the time he first noticed the message.  I found a folder with a jumbled assortment of letters as it's name and deleted the contents.
4.  When booting up now, both in normal and XP mode, I now see empty desktops (completely black screen with just a cursor in safe mode, completely blue screen with cursor in normal).
5.  I am able to do ctrl-alt-del and pull up Task Manager and do some stuff (such as running a program from a command line).

The laptop is a Dell D620 running Windows XP SP3.

I'm usually able to trace down most of the viruses and malware than my  friends get on their machine, but this one has me hunkered in a corner with my safety blanket.  Your help would be GREATLY appreciated on this one!

Thanks!

-JT
 
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Zones: HijackThis Software, Anti-Spyware, Windows XP Operating System
Tags: XP malware hijackthis malware antibytes
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Solution Provided By: HainKurt
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Solution Grade: B
 
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