Question

How do you trace someone who attempted to hack email

Asked by: cjsling

I have a scenero I would like to run by the security experts.
User1 claims his email account was hacked and used to correspond in email to unknown people. The ip information from his ISP shows activity with his email account from his computer. ( At the time, this user was not behind a firewall and was using a public ip address) So it appears that someone hacked his computer and sent email s, etc.. using his ip address. Almost like this person had full access.. His ISP records show activity with his ip even when he wasn't using his computer or even home.
My questions are... 1. what would be the next step to try and determine where the inbound connection came from, if that is even possible at this point.  2. There is a person who is believed to have been the possible user who hacked this account. Is there some way this can be proved ? Keeping in mind.. Could this user's ISP records be able to show the connection ?
Just looking for the next logical step to try and determine or have all steps been exhausted.
Thanks in advance for any help or guidance.
cj

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Asked On
2009-01-09 at 08:35:32ID24038882
Tags

Security

,

Forensics

Topics

Internet Security

,

Email Clients

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5
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500
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Answers

 

by: upul007Posted on 2009-01-09 at 08:55:23ID: 23337474

wow. seems like something out of a techno thriller.....

>> User1 claims his email account was hacked and used to correspond in email to unknown people. =
Possible. What kind of email account was it?

>> The ip information from his ISP shows activity with his email account from his computer. =
Does the IP info contradict the users pc > eventvwr > startup/shutdown entries?
If the pc is on 24/7, it could be remote access by someone who has implanted the software on the users pc. This is a big if and needs to be verified.

1. The mail headers usually leave a track = who sent it > which mail server rcvd msg > which svr was it passed on to > final recepient.
You mentioned that the account was actually used to correspond with few ppl. I would suggest looking at the mail headers of the messages that were received from this users email address.

2. Unless the person was using that same pc or managed to make an exact clone of the pc and then used to connect, it will be impossible to trace through logs. If it was remote access, there may be records available with the ISP linking the suspect.

Please let us know whether the actual email correspondence was one way or both ways with several conversations taking place. SPOOFING can also imitate a users email id but the headers usually give this away.

A virus can generate outgoing emails and can run unseen in the background as well.

Try to get all the facts together to analyse the situation first.

 

by: pand0ra_usaPosted on 2009-01-09 at 11:10:36ID: 23339132

Well, ideally you should look into someone who can do a forensic review of that system. Otherwise I would start with looking for files modified on that date on that system. upul007 has a good suggestion for #1 and I doubt you will get anything from his/her second suggestion as I doubt ISP's will keep a connection log for systems on their network. It would seem more likely that there is some hostile code (trojan, etc) on the system with email capability (SMTP server) or it is using outlook.

 

by: nucfissionPosted on 2009-01-10 at 02:09:38ID: 23343009

I agree with Pand0ra, your best bet is to do a forensic examination of the PC (host) in question.
if the host has been hacked (zombee) then you may find "tel tale" signs here -- but even then it would be hard to trace to the source of the hack. unless the hack continues and you are able to intercept an attack as it happens.

good luck

 

by: BillDLPosted on 2009-01-10 at 20:34:29ID: 23346910

Static or Dynamically assigned public IP Address?
Wireless Modem/Router?
Does the user go out and leave the PC switched on or even in standby mode?

These are the questions you need to ask.

If it's a static IP Address, then you should look at remote connection using freely available VNC or RemotePC type programs left running on the user's PC.  Malicious software scanning for open ports on commonly used "remote connection" ports can hack into and control a PC, especially if the software running on that PC is configured just to allow a connection without prompting the user.  It would be unusal to imagine this type of hack on a PC connected with a dynamically assigned public IP address, because it would be more a case of pot luck, but nothing is impossible.

VNC and other types of remote connection software may or may not log activity.  The Event Logs may or may not show this type of event, depending on the software and how it connects.

It is possible to make VNC-type software on another PC contact your own PC and establish a connection so that you can then access it.  Check the scheduled tasks.  Of course, that would be way too obvious if someone had rigged the PC to call out at predetermined times.

Wireless connectivity can create insecurities if not configured properly.  Someone with a WiFi-enabled laptop on the street outside or in a neighbouring apartment/house could potentially gain access to that PC.

Are (or were) wireless events logged, if this consideration is a possibility?

What kind of Modem/Router is used?

You can access the internal pages of most Ethernet devices using the web browser and retrieve modem logs.  You would have to ascertain the Make and Model to find out the default private IP address used to open the Modem's property pages, but the most common is probably 192.168.0.1.  So, http://192.168.0.1 in the web browser would open the modem diagnostics pages.  

You (or the apparently innocent "defendent") stands to lose traces of logs, events, or other traces if the computer continues to be used.  Data such as file creation and modification could also be lost by looking for supporting data.  Experts who examine computers for evidence use software that does not modify data, but is able to extract the desired information from files.

What about the recipients of the emails allegedly sent?

Getting to see the full emails and headers received by other persons may yield some useful information.  Not just the email data, but the actual content.  For example spelling errors that match with consistent spelling errors made by the person that seems to be the main suspect.  Or perhaps some special knowledge information typed into the email that only the suspect would know.

Perhaps some dirt-digging about the person being named as the likely suspect could yield some boasts about "hacking", if you know his/her email address and do some web searches on that person and the email address.  Google caches a lot of pages from bulletin boards, etc in which that person may hang around telling little stories about his/her exploits.

If this incident is at all likely to spark a legal enquiry of any kind (criminal charges or civil claims), then it is imperative that the user seeks some professonal expert assistance to preserve and investigate the allegations.

 

by: ridPosted on 2009-01-11 at 11:10:53ID: 23349324

How about unknown/unwanted physical access to the sending PC? The physical environment may be of interest, especially concerning who has access to the machine.

Since this is a "scenario", this shouldn't be overlooked.
/RID

 

by: pand0ra_usaPosted on 2009-01-11 at 12:39:47ID: 23349619

Good point rid.

 

by: BillDLPosted on 2009-09-26 at 00:22:30ID: 25429073

Thank you cjsling.

20120131-EE-VQP-002

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