Question

backdoor.tidserv --- How can I actually remove it?

Asked by: shakeelsaleem

Norton 360 Scan gave me this backdoor.tidserv alert.

I tried to go through all the registry entries and infectous files associated with  this trojan but cant find them. even I tried different malware removal tools but it didnt help.

Norton 360 is useless to be honest except scanning.

Any suggestions on it?

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Asked On
2009-08-04 at 10:09:27ID24625435
Tags

Trojans

,

Viruses

,

Malware

,

Spyware

,

Windows XP Pro

,

Norton 360

Topics

Internet Security

,

Anti-Spyware

,

Security Utilities

Participating Experts
4
Points
500
Comments
8

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Answers

 

by: univision-computersPosted on 2009-08-04 at 10:10:40ID: 25015906

Super Antispyware is usually really great about removing difficult programs and viruses:
www.superantispyware.com

 

by: shakeelsaleemPosted on 2009-08-04 at 10:14:44ID: 25015938

Usually great??? I can try that.

 

by: JeremySBrownPosted on 2009-08-04 at 10:19:07ID: 25015986

Run a temporary file remover...CCleaner is a good one and it's free.
http://www.ccleaner.com/

Then run Combofix, before running Combofix, temporary disable any firewall(s) shield(s) ect...to prevent any conflicts with Combofix. After Combofix is done scanning, it will create a log, for futher instructions, save and paste the results by Attach File, or by Code Snippet so we can take a look at it. Once after the log looks clean, you can enable your firewall(s) shield(s) ect. Combofix will disconnect your machine from the Internet. Your Internet connection will be automatically restored just before Combofix completes its scan. If Combofix runs into problems, your Internet connection can be manually restored by restarting your machine.

Please note: Don't run Combofix in Safe Mode.

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

 

by: JeremySBrownPosted on 2009-08-04 at 10:20:42ID: 25015997

Malwarebytes' Anti-Malware is another great removal tool.
http://www.malwarebytes.org/mbam.php

 

by: shakeelsaleemPosted on 2009-08-04 at 10:29:11ID: 25016077

I am not sure for other software but Malwarebytes' Anti-Malware program didnt work. I tried this for several times but the log generated after reboot is like that:
Malwarebytes' Anti-Malware 1.40
Database version: 2557
Windows 5.1.2600 Service Pack 3

03/08/2009 14:56:28
mbam-log-2009-08-03 (14-56-24).txt

Scan type: Quick Scan
Objects scanned: 97648
Time elapsed: 3 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\systemroot\system32\hjgruikoxvmvyr.dll (Trojan.TDSS) -> No action taken.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
\\?\globalroot\systemroot\system32\hjgruikoxvmvyr.dll (Trojan.TDSS) -> No action taken.

 

by: IndiGenusPosted on 2009-08-04 at 10:35:47ID: 25016134

This infection also involves a rootkit. Combofix can typically remove most of it.

Tutorial for running is at the link below. Attach the log when complete. There may be more to deal with.

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

 

by: univision-computersPosted on 2009-08-04 at 10:44:53ID: 25016218

Yes, to answer your question SAS is all about removing the difficult programs too.  In most cases it has been able to remove difficult infections completely for us.  If I remember right, the one you have has been removed by it before in our shop.

 

by: twolves21Posted on 2009-08-04 at 21:30:00ID: 25020148

This site has a pretty good tutorial on how to remove it manually: http://www.spywareremove.com/removeBackdoorTidserv.html

20120131-EE-VQP-002

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