My boss, who lives in a different state, has contracted what I believe to be the Trojan.Wincod virus, but we can't remove it.
Symptoms include messages stating "Fatal Error: Windows can't play the following media formats" and "Windows detected a fatal error in your media system" and "The media system on your computer is corrupt." It also changed his wallpaper to a message saying All media systems on your computer have been crashed - his icons are different, and the start button is twice it's normal size.
Searching Symantec for these symptonms shows the virus to be wincod, but the removal instructions simply didn't work. We've updated virus definitions, ran full system scans in safe mode and with him logged on, and searched the registry for the offending entries in both modes. Nothing is there. He should have a folder in C:/Program Files called GenericMultiMedia - it does not exist either. He cannot bring up taskmgr.exe at all - not from CTRL ALT DEL or CTRL SHIFT ESC or Start-> Run -> taskmgr.exe.
I'm at a complete loss - I've googled the error messages and all I find are companies pretending to have removal instructions, but all include the purchase of a spyware program. He already has two - Spybot and Adaware - and neither of them have found anything either.
Any ideas??
