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01.23.2004 at 05:47PM PST, ID: 20861378
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This operation has been cancelled due to restrictions in effect on this computer.

Zone: Web Browsers
Tags: operation, been, restrictions
Hello, I'm new here.

After reading a similar post I decided to run High Jack This and post my log.  I can't reset IE 6 to my home page and sometimes after clicking on a hyperlink it points to some url in the form of:  res://c:/documents&settings/administrator/pin=XXXXX.

Here is where the browser lands sometimes after launching IE or clicking a hyperlink:

res://mshp.dll/index.html#22776

and sometime it goes here:  

http://www.runsearch.com/

Logfile of HijackThis v1.97.7
Scan saved at 3:51:36 PM, on 1/23/2004
Platform: Windows 2000 SP3 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\WINNT\System32\RUNDLL32.EXE
C:\WINNT\System32\PRPCUI.exe
C:\Program Files\DELL\AccessDirect\dadapp.exe
C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\Common Files\efax\HotTray.exe
C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
C:\Program Files\Common Files\efax\Dllcmd32.exe
C:\WINNT\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\WINZIP\wzqkpick.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Administrator\Local Settings\Temp\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://mshp.dll/index.html#22776
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {2E9CAFF6-30C7-4208-8807-E79D4EC6F806} - C:\Program Files\Submit\submithook.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: . - {587DBF2D-9145-4c9e-92C2-1F953DA73773} - C:\Documents and Settings\Administrator\Application Data\iefn\iefn.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FD9BC004-8331-4457-B830-4759FF704C22} - C:\Documents and Settings\Administrator\Application Data\iefn\msiesh.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [PRPCMonitor] PRPCUI.exe
O4 - HKLM\..\Run: [DadApp] C:\Program Files\DELL\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [CreateCD50] "C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
O4 - Global Startup: eFax.com Tray Menu.lnk = C:\Program Files\Common Files\efax\HotTray.exe
O4 - Global Startup: Instant Wireless Configuration Utility.lnk = C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
O4 - Global Startup: Live Menu.lnk = C:\Program Files\Common Files\efax\Dllcmd32.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

Any help on resetting my browser would be appreciated.

Osandler...the golden beagle dog...my pet.
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Question Stats
Zone: Software
Question Asked By: Osandler
Solution Provided By: blue_zee
Participating Experts: 4
Solution Grade: A
Views: 561
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01.23.2004 at 07:20PM PST, ID: 10189496

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01.24.2004 at 12:04PM PST, ID: 10192163

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01.24.2004 at 12:47PM PST, ID: 10192395

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01.24.2004 at 02:03PM PST, ID: 10192704

Rank: Sage

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01.24.2004 at 02:05PM PST, ID: 10192713

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01.24.2004 at 02:07PM PST, ID: 10192736

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01.24.2004 at 02:31PM PST, ID: 10192821

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01.24.2004 at 02:43PM PST, ID: 10192884

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01.24.2004 at 03:41PM PST, ID: 10193102

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01.24.2004 at 04:01PM PST, ID: 10193174

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01.24.2004 at 04:35PM PST, ID: 10193324

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01.24.2004 at 04:45PM PST, ID: 10193359

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12.16.2004 at 03:39AM PST, ID: 12839276

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01.23.2004 at 07:20PM PST, ID: 10189496
Assisted Solution
 
01.24.2004 at 12:04PM PST, ID: 10192163
It looks like CWS shredder; Spybot S&D cleaned things up but I still can't reset the internet options in the Tools, internet options area of IE 6.  

It looks like I'm half way home....Thanks for your help.

Osandler
 
01.24.2004 at 12:47PM PST, ID: 10192395
may be a reg permissions issue, log on as the admin (boot to safe mode, tap F8, choose sfaemode, adn log on as the admin, and change it there
 
01.24.2004 at 02:03PM PST, ID: 10192704

Rank: Sage

It sounds good, stevenlewis has you on the right track, listening further since this is a new one on me and interested in the outcome.  I'm curious why the goto link you provided includes a pin number; and other entries look strange to me.  I've seen numerous entries, though, on message boards stating they've found runsearch to be a spyware item, so likely linked.  You may also need to clear any related items from your HOSTS file, since I'm unclear if the application you are using will check that as well.  I'd definitely look at my autocomplete items, history and temp internet files including offline items and clear them as well, were I in your shoes.  It always helps to keep your software updated (WindowsUpdate) as well as any Viruscan programs for current virus definition files, many of them include updates against spyware as well.

 
01.24.2004 at 02:05PM PST, ID: 10192713

Rank: Sage

Here's a google result which I meant to include with my prior comment.
http://www.google.com/search?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=runsearch
 
01.24.2004 at 02:07PM PST, ID: 10192736
Hi Asta, long time no see! Hope you are well!
 
01.24.2004 at 02:31PM PST, ID: 10192821

Rank: Guru


Download and run: http://www.merijn.org/files/cwshredder.zip to remove the
parasite (as Steven suggests above).

Then download and run:
http://www.kellys-korner-xp.com/regs_edits/iegentabs.reg to restore your
tabs and remove any restrictions that the parasite has put in place.

However, this also indicates that you may have acquired some other malware
along the way. If you go to this page at Jim Eshelman's site, here:
http://aumha.org/a/noads.htm and wait a little bit (be patient), an analysis
of a number of possible parasites on your machine will be made to help you
identify and remove them. NOTE: You will need to disable Ad Blocking in Zone
Alarm 3.x, if present or any other Ad Blocking software which interferes
with Java Scripting for this scan to work. You should get a message between
the two lines of **** giving the results of the scan.

Ad-aware and SpyBot S&D you already know.

Once you get it all cleaned up, you might want to consider installing the
SpywareBlaster and SpywareGuard here to help prevent this kind of thing from
happening in the future:

http://www.wilderssecurity.com/spywareblaster.html (Prevents malware Active
X installs) (BTW, SpyWare Blaster is not memory resident ... no CPU or
memory load - but keep it updated) The latest version as of this writing
will prevent installation or prevent the malware from running if it is
already installed, and it provides information and fixit-links for a variety
of parasites.

http://www.wilderssecurity.net/spywareguard.html (Monitors for attempts to
install malware).

Both very highly recommended.

Zee


Accepted Solution
 
01.24.2004 at 02:43PM PST, ID: 10192884

Rank: Sage

Thank you, Steven, I'm recovering nicely.  Long road.  Happy to be back now and then and really happy to see you're still here providing your most excellent assistance.

Osandler...the golden beagle dog...my pet....  LOVE IT!

":0) Asta

Assisted Solution
 
01.24.2004 at 03:41PM PST, ID: 10193102
check these keys

User Key: [HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\ Control Panel] System Key: [HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\ Control Panel] Data Type: REG_DWORD (DWORD Value) Value Data: (0 = disable restriction, 1 = enable restriction)

see here
http://www.winguides.com/registry/display.php/537/
and here
http://www.winguides.com/registry/display.php/537/
 
01.24.2004 at 04:01PM PST, ID: 10193174

Rank: Sage

Thank you for the share of points and the fine grade, but want to make sure that my technical information was helpful and that I didn't get these points erroneously.  Was the HOSTS file checked and/or other technical insights from me helpful?  I just don't want to get points I didn't deserve, but again, thank you.
Asta
 
01.24.2004 at 04:35PM PST, ID: 10193324
Thank you all very much.  The combined solutions did the job and I split the points between the 1st, 2nd, and dog lover solutions.

Thanks again,

Woof
 
01.24.2004 at 04:45PM PST, ID: 10193359

Rank: Sage

Thank you; happy to have been of some help as well.  Have a great day, and keep loving those pups!
":0) Asta
 
12.16.2004 at 03:39AM PST, ID: 12839276
XP Professional users who applied the latest patches will get the "Operation cancelled" message when clicking on hyperlinks on forms. Nothing to do with malware, everything to do with well intentioned security updates erring on the side of caution. Two places to go. Internet options and ** [HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\ Control Panel] System Key: [HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\ Control Panel] Data Type: REG_DWORD (DWORD Value) Value Data: (0 = disable restriction, 1 = enable restriction)

the latter provided by **steven lewis above.
 
 
20080236-EE-VQP-29