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Asked by mbelletty in Digital Camera Acqusition Software, General Multi-Media Software, Illustration Software
I have a client who has a full version of Ulead VideoStudio Version 11. We have tried many times to install this software program after his computer crashed one day. Upon reinstalling Windows XP, everything works fine. The only issue we have is when trying to install Ulead Video Studio and running the software. The install program works fine with no errors. As soon as we launch the program though and error boxe comes up titled "Ulead VideoStudio" and the error says "An error occurred when update Layer Window". When I click on OK the software program appears in the taskbar at the bottom of screen, but you can not do anything to it and there is no screen to work with. If I try to right-click on the software in the tasbar to close, no menu comes up. I have to open Task Manager and end task. Does anyone know what would cause this? We have successfully installed the software onto another machine and the install and opening of the software was fine. We have also downloaded a fresh install file to no avail.
Thanks
20091111-EE-VQP-89 - Hierarchy / EE_QW_3_20080625
