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Asked by david08 in Adobe Acrobat, Adobe InDesign Publishing Software, Adobe Illustrator
I have Adobe Acrobat 8 Standard Pro edition. All of a sudden, Acrobat crashes when printing. The exact error message is, Adobe Acrobat 8.1 has encountered a problem and needs to close. We are sorry for the inconvenience.
In the application log I have: Faulting application acrobat.exe, version 8.1.0.137, faulting module msvcr80.dll, version 8.0.50727.762, fault address 0x0001507a.
I have done a Windows reload and start fresh. Same problem. I have applied all updates, even uninstalling and reinstalling Acrobat. No luck. I also installed Adobe Illustrator and Indesign. The pdf was made with Indesign. But same problem. Sometimes I get right after the error of Acrobat encountered error, a CPc10D.exe encountered a problem and needs to close. That is related to canon printer software. I think it's unrelated but I am printing to a network printer Canon C2620 with PCL5 drivers loaded. I tried googling and found a few tricks such as with Microsoft Visual C++ 2005 Redistributable Package (x86). But no luck
thanks,
Dave
20091111-EE-VQP-89 / EE_QW_2_20070628