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7.6

Adobe Acrobat 8 crashes when printing

Asked by david08 in Adobe Acrobat, Adobe InDesign Publishing Software, Adobe Illustrator

Tags: Adobe, Acrobat 8.1 Pro Standard, 8 Pro Standard

I have Adobe Acrobat 8 Standard Pro edition. All of a sudden, Acrobat crashes when printing. The exact error message is, Adobe Acrobat 8.1 has encountered a problem and needs to close. We are sorry for the inconvenience.

In the application log I have: Faulting application acrobat.exe, version 8.1.0.137, faulting module msvcr80.dll, version 8.0.50727.762, fault address 0x0001507a.

I have done a Windows reload and start fresh. Same problem. I have applied all updates, even uninstalling and reinstalling Acrobat. No luck. I also installed Adobe Illustrator and Indesign. The pdf was made with Indesign. But same problem. Sometimes I get right after the error of Acrobat encountered  error, a CPc10D.exe encountered a problem and needs to close. That is related to canon printer software. I think it's unrelated but I am printing to a network printer Canon C2620 with PCL5 drivers loaded. I tried googling and found a few tricks such as with Microsoft Visual C++ 2005 Redistributable Package (x86). But no luck

thanks,
Dave
[+][-]07/25/08 01:35 PM, ID: 22092085Expert Comment

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[+][-]07/25/08 01:48 PM, ID: 22092177Expert Comment

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[+][-]07/25/08 06:25 PM, ID: 22093351Author Comment

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[+][-]07/26/08 02:03 AM, ID: 22094285Expert Comment

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[+][-]07/26/08 03:21 AM, ID: 22094449Expert Comment

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[+][-]07/28/08 06:28 PM, ID: 22108108Accepted Solution

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About this solution

Zones: Adobe Acrobat, Adobe InDesign Publishing Software, Adobe Illustrator
Tags: Adobe, Acrobat 8.1 Pro Standard, 8 Pro Standard
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Solution Provided By: david08
Participating Experts: 3
Solution Grade: A
 
[+][-]09/16/09 08:41 AM, ID: 25346841Administrative Comment

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