Yes, I've tried that and it still comes up damaged. Yet when I pull it up from outside our network it opens fine. And not all the pdf's display this error from the web site.
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Adobe Reader web file damaged and could not be repaired
From our company's network we are unable to access various PDF's from certain sites. When we try to access the pdf we recieve the attached error.
We have tried upgrading adobe reader and setting Readers settings under Preferences/Interent to:
Unchecked Display PDF in browser and uncheck Allow fast web view.
This did not resolve the problem.
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Answers
This means that something gets corrupted when the file is transmitted. What web server are you using?
PDF is a binary format. Sometimes software ignores that fact and treats PDF files as text files and messes around with line endings, or certain characters. This will corrupt a PDF file. Sometimes the corruption is not severe enough, and Acrobat can repair the file (you usually see a popup for a split second when you open the file), but in most cases, you will end up with the error message you see.
To force software that can recognize binary files to do so, there is usually a comment on the second line in the PDF file containing binary data.
Nothing you can do in Acrobat or Reader will fix this problem, you need to change the way the file gets send on the server.
You said that when you access the file from outside your network, it opens. This means that it's not how it's saved on the server, it's how the server sends it to the browser (or something in between). You need to talk to your server support people to find out why the server is behaving differently between an internal vs. an external request.
Can you download one of these files from outside, and the same one from inside our network. Then Compare the two. Is one chopped off? Do certain characters not show up correctly in the corrupt version? Keep in mind that PDF is a binary file format, and it may not be easy to compare the two files, but I think this is the only way to figure out what is different, and then we can tackle the "why?"
I compared the two pdf's (same pdf), one pulled outside of network and the one pulled inside the network, in notepad and the one from inside the network contains only about a quarter of the script. So it looks like you are correct in that it is being chopped off. Of the text that did make it, it looks identical to the good pdf.
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by: khkremerPosted on 2008-10-16 at 04:25:08ID: 22729673
This sounds like the file gets damaged in transit. Have you tried to download the file to your disk, and then open it from there? Does it open once it's a local file?