Question

Attempt to patch Adobe Pro 9.0.0 with AcroProExUpd910_all_incr.mspfails; need hlp

Asked by: bradber

Hi Experts,

I am trying to catch up on patching Adobe 9.0.0. I know that the patched must be applied in sequence so I am starting with AcroProExUpd910_all_incr.msp. The job is failing with an error that says  "The upgrade patch cannot be installed by the Windows Installer service becasue the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer, and that you have the correct upgrade patch.


Apparently I do not have the correct upgrade patch but I don't know how to find the one that I need.

I turned on logging during the installation and the results say:

Unknown\Absent: {AC76BA86-A550-0000-A550-7A8C40000911}  

Apparently this refers to the patch that I need but I do not know how to determine which patch that refers to. Can someone please help me determine which patch is needed and where to obtain it?


Here is some additional info in case it is helpful:

Installed Acrobat: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
    Version: 9.0.0.2008061200
    Creation Date: 2008/06/12
    Creation Time: 2:25:18 AM

Thanks for any help you can offer!

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Asked On
2009-10-15 at 14:47:09ID24816510
Topics

Adobe Acrobat

,

Adobe Photoshop

Participating Experts
1
Points
500
Comments
5

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    Answers

     

    by: ddhammPosted on 2009-10-19 at 07:59:45ID: 25605740

    This might not help, but in case it does, here are some pages from Adobe:
    http://kb2.adobe.com/cps/498/cpsid_49880.html

    http://kb2.adobe.com/cps/507/cpsid_50720.html

    DeeDee

     

    by: bradberPosted on 2009-10-20 at 12:43:47ID: 25617718

    Thanks DeeDee, I will work through theseand let you know it that solves it.

     

    by: ddhammPosted on 2009-10-20 at 12:45:21ID: 25617746

    Great, there wasn't anything clear and simple but in the Adobe forums I saw that other people were having the same issue.

    DeeDee

     

    by: bradberPosted on 2009-10-21 at 09:07:56ID: 25625394

    Thanks DeeDee. The problem was that I was using the extended update instead of the standard. The link below points to the correct update. After that one was installed, it was possible to install the newer updates as well.

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4375

     

    by: ddhammPosted on 2009-10-21 at 10:34:05ID: 25626260

    Thanks for letting me know which part of that solution helped!
    DeeDee

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