Question

long delay in opening print screen from adobe

Asked by: a24hrpc

I have a user that when he tries to print from Outlook 2007 or Adobe Reader 9, it takes 30-40 seconds to open the print menu every time. All other applications print menu's open normally.

I ran:
Outlook /cleanfreebusy (although since it happens in Adobe I knew this wouldn't fix it)
Registry Cleaner
Cleaned Temp Files
Cleaned up start-up items

Any ideas?

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Asked On
2009-11-03 at 13:08:09ID24868857
Tags

Outlook 2007

,

Adobe Reader 9

Topics

Adobe Acrobat

,

Microsoft Office Suite

,

Windows XP Operating System

,

Outlook Groupware Software

Participating Experts
3
Points
500
Comments
9

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Answers

 

by: apache09Posted on 2009-11-04 at 11:40:10ID: 25743041

Close Outlook and Reopen using
Start>Run>Outlook.exe /safe

Try printing here.

Does it take just as long?

 

by: a24hrpcPosted on 2009-11-10 at 12:43:22ID: 25789606

Sorry for the delay, I was waiting for the user.

Safe mode did not change anything.

 

by: noxchoPosted on 2009-11-10 at 13:16:21ID: 25789947

Reinstall Adobe Reader. Did you try that?

 

by: a24hrpcPosted on 2009-11-10 at 13:39:04ID: 25790167

I did not try that yet.

 

by: noxchoPosted on 2009-11-10 at 13:46:19ID: 25790242

Try. Install the latest version of AR. As it could be downloading updates for example.

 

by: burrcmPosted on 2009-11-10 at 22:47:59ID: 25792774

If there are printers listed/installed which are no longer available, remove them.

Chris B

 

by: a24hrpcPosted on 2009-11-12 at 14:10:52ID: 25809538

OK, I removed Adobe with no impact. When I was testing the change after Adobe I noticed while it was stalling there was a message in the bottom of the window, "Connecting to printers"  then I checked his network printers and he had about 20. I deleted all but 3 in his immediate area and the print menu appeared almost immediately. I really feel stupid for not thinking of that.

20120131-EE-VQP-002

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