Question

Adobe Reader 8 displays blank pages

Asked by: cactus_data

Why is this suddenly happening? Version is 8.1.7.
The pdf files can be displayed with Foxit Reader and GSView32.

/gustav

PS: No Access question but how to remove that zone?

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Asked On
2009-11-04 at 04:02:14ID24870567
Topic

Adobe Acrobat

Participating Experts
1
Points
500
Comments
11

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Answers

 

by: jjafferrPosted on 2009-11-04 at 08:11:48ID: 25740781

Hey Gustav

it happened to me once,
I think I used pdftk to repair it.


jaffer

 

by: cactus_dataPosted on 2009-11-04 at 08:25:42ID: 25740947

Nope, it can read it and display it and edit it, but the saved new pdf file is still just displayed as a blank page in Adobe Reader.

This is really weird.

/gustav

 

by: jjafferrPosted on 2009-11-04 at 08:30:06ID: 25741000

check the security of this pdf file

jaffer

 

by: cactus_dataPosted on 2009-11-04 at 08:38:32ID: 25741117

Eh, I'm not an Adobe expert - how can I do that? There are no error or warning messages.

/gustav

 

by: jjafferrPosted on 2009-11-04 at 08:43:24ID: 25741189

File > properties > security

you will see a bunch of options for
Document Restriction Summary
check it there, if things are Allowed or Not Allowed.

jaffer

 

by: cactus_dataPosted on 2009-11-04 at 08:51:01ID: 25741271

This reads:
Security method: No security
Can be opened by: Any version of Acrobat.

The list below shows Not allowed for:
Document collection
Commenting
Signing
Creation of templates

Everything else is Allowed.

Looks OK to me.

/gustav

 

by: jjafferrPosted on 2009-11-04 at 09:18:55ID: 25741607

sorry Gustav, can't help further :(
Click on the Request Attention link on the first Post, you should be getting help to transfer your Q to the right zone.

Good luck.

jaffer

 

by: cactus_dataPosted on 2009-11-04 at 09:27:11ID: 25741682

Thanks anyway. I'll post it to the Adobe Reader forum ...

/gustav

 

by: cactus_dataPosted on 2009-11-05 at 23:33:24ID: 31649934

Problem seems to have vanished after a restart of the server.
PDFs were created by Ghostscript; perhaps a memory issue caused the files to be created less than optimal - just guessing.

/gustav

 

by: cactus_dataPosted on 2009-11-27 at 07:55:29ID: 25921494

The issue persisted and we ran another research case to debug this - this time with the user showing what she does.

She opens a pdf with the Foxit Reader Version 2.3 Build 3201.
Then she does a Save As operation which creates a new pdf-file.
This file Foxit can display correctly; however, when opened with Adobe Reader 9.2 it is blank.
If she does a normal copy and paste of the original pdf, Adobe Reader 9.2 will display it correctly.

So the conclusion is, that Foxit Reader changes the file slightly with Save As and enough to make it unreadable by Adobe Reader.

/gustav

20120131-EE-VQP-002

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