Question

Unable to generate pdf file using adobe pdf convertor in Windows 7

Asked by: cgmk89

I bought a new computer and have windows vista.  I installed Adobe CS3 suite that came with Adobe Acrobat 8 Professional.  Then I got the Windows 7 upgrade kit and upgraded to windows 7.

I tried to generate pdf file using the print option - Adobe PDF Convertor.  When I clicked ok, the program will generating a pdf file in error and stayed in the  queue.  Status: error - printing.

When I use my old computer to generate pdf file, I never have this issue.  After cllicking print option to select adobe pdf convertor.  I can generate a pdf file where there will be a pop-up for file name and I got to view the output in a new adobe acrobat window.

I have no clue what has been wrong and how to fix it?  Any suggestion?

Thanks.

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Asked On
2009-11-05 at 23:35:30ID24877254
Topics

Adobe Acrobat

,

Windows 7

Participating Experts
6
Points
0
Comments
13

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Answers

 

by: dlSmlSSPosted on 2009-11-05 at 23:55:24ID: 25757392

I think you need repair|reinstall your CS3 because Adobe PDF Converter use virtual printer, distiller, PostScript. If one of this component does not work you will not able to do PDF files.

 

by: farazhkhanPosted on 2009-11-06 at 01:24:10ID: 25757731

Hi,

I personally liked Microsoft native tool SaveAsPDFandXPS.exe this will provide you an option to save file as .pdf

You can download it from here:
http://www.microsoft.com/downloads/details.aspx?FamilyID=4d951911-3e7e-4ae6-b059-a2e79ed87041&displaylang=en

Regards,
Faraz H. Khan

 

by: XoRdPosted on 2009-11-06 at 02:54:34ID: 25758055

Try re-installing Acrobat 8 Professional as this is what installs the PDF Printer. Something might have gone bonkers with the upgrade :)

If that doesn't work try http://www.dopdf.com/

 

by: senadPosted on 2009-11-06 at 07:04:41ID: 25759669

x32 or x64 bit W7 ?

 

by: jtruPosted on 2009-11-06 at 07:11:45ID: 25759751

Adobe does not appear to officially support Acrobat 8 Pro on Windows 7.  The latest update of 10-13-09 does not list Windows 7 in its requirements note, although it does show versions of Vista and older products.  

But, here are some things you could try.  First, make sure you have updated to Acrobat 8 Pro 8.1.7 and try printing again. Available here,

http://www.adobe.com/support/downloads/new.jsp

 If this does not work, uninstall Acrobat 8 Pro and then reinstall it, so Windows 7 will make the proper registry entries.   Be sure to apply the Acrobat 8.1.7 upgrade again and retest.  If this still fails, it is likely a compatibility issue (possibly unique to the Windows 7 upgrade process and not a clean install) and Adobe will probably say to upgrade to Acrobat 9 to run in Windows 7.

A pdf printer alternative you might want to consider is PdfCreator,

http://www.pdfforge.org/products/pdfcreator

if all you want to do is print to a pdf formatted file.

 

by: cgmk89Posted on 2009-11-06 at 08:20:49ID: 25760474

Thanks for all the advice.

I found this explanation when tried to solve this matter,
http://kb2.adobe.com/cps/333/333360.html

After reading a few support articles from Microsoft and Adobe, I believe it is because of Windows x64.

Yes. I am using 63-bits Windows 7 (running on 12 Gb RAM) while my version of Adobe suite is running on 32bits applications.

I am still working on this....  positively, minimum I know what is the problem now.  I will keep you update.

Thanks.

 

by: senadPosted on 2009-11-06 at 13:52:02ID: 25763395

I believe there's a x64 patch when running the install of AA that gets added/run during install.

 

by: cgmk89Posted on 2009-11-06 at 21:04:58ID: 25765065

I tried many different ways to fix it.  Talk to Adobe too.  They just said AA 8 Pro will not work for Windows 7 and asked me to upgrade to AA 9 Pro.  Total useless.

For the time being, I uninstalled AA 8 Pro (single component) from my Adobe Design Premium CS3 suite.  I downloaded AA 9 Pro from Adobe.com (30 days trial).  The print function is working well now.

I likely will buy the CS4 suite.  However, I am very reluctant to do that.

------------------------------

jtru:  http://www.adobe.com/support/downloads/new.jsp I downloaded 8.1.7.  However, I am unable to install because the message pop-up stated the patch did not work for my system.

 

by: senadPosted on 2009-11-07 at 04:55:05ID: 25766121

CS3 is ok...

 

by: cgmk89Posted on 2009-11-15 at 22:19:23ID: 25828148

Thank you all for your advice.  I resolved this by buying a copy of Adobe Acrobat 9 Pro.  I did not get the Adobe CS4 since all the other programs are working except Adobe Acrobat 8 Pro.  So I uninstalled one component from CS3.  Not the 'perfect' solution I would like...but better than spending hours trying to solve this.

 

by: XoRdPosted on 2009-11-16 at 01:30:58ID: 25828801

A lot of people answered and tried to help you. We all have dedicated our time to read through your problem and provide our bit of knowledge. Several answers were very good and helpful.

 

by: ee_autoPosted on 2009-11-21 at 01:15:56ID: 25877069

Question PAQ'd, 500 points refunded, and stored in the solution database.

20120131-EE-VQP-002

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