Question

Print PDF freezing Spooler service

Asked by: gm1971

Every now and again my users have a problem printing to PDF. It sends the spooler services rocketing in memory usage and the print job neither completes nor can be stopped. Currently, the only to get out of it is to restart the computer.

Note: Yes, they could restart the spooler service, but that is beyond our average users capabilities.

This happens regardless of the PDF printing application. We've used CutePDF, doPDF, MagicPDF and BullZip PDF. The application being printed from doesn't seem to matter either as it will happen from any application.

I've seen the references to Microsoft KB905519 and checked that out, but wouldn't that have been included in SP3? (All machines have been upgraded to Windows XP Pro SP3)

I've got some ideas from other places, but they are more complicated work-arounds than the good ol' restart. Is there a permanent fix for this problem?

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-01-23 at 14:30:29ID24079196
Tags

print

,

pdf

,

freeze

,

spooler

,

service

,

XP professional

,

cutePDF

,

bullzip

Topics

Ghostscript PDF Software

,

Windows XP Operating System

,

Printers

Participating Experts
2
Points
250
Comments
8

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Spooler problem in PDF and FAX printing from Doc file
    While printing any doc file into Acrobat Distiller or Fax it says "The print spooler service is not running". I am not being able to convert any doc file into PDF and I am also not being able to use fax services for last 2 weeks. I am using WIN XP, Office 2003 and P...
  2. Spooler SubSystem
    First off I am going to give the error exactly as it has came to me. Then I will explain the enviroment. Spooler SubSystem App encountered a problem and needed to close. For more information click here. When i Click here the message reads szAppName : spoolsv.exe szAppVe...
  3. Print spooler stops when printing PDF
    When trying to print a PDF document (Adobe version 8.1) the print spooler stops and the PDF gets stuck in the Q. I can print other PDFs to this printer. I can print the "problem"PDF to other network printers. This happens on multiple PCs including XP and Vista that...
  4. Print Spooler crashes after trying to print a PDF file.
    I'm supporting a user that has problems with the print spooler. This has happened before, but our workaround was to install the cloned drive that we had created earlier. User is using Windows XP Pro, and tried printing a PDF file from Adobe Reader 8.0. When she tried to p...
  5. Print Spooler Files will not delete
    Trying to debug a slow startup on a Toshiba Tecra new notebook. Less than 1 year old. Was taking forever starting up. I looked at CPU processes and found spoolsv.exe was the 2nd most used by CPU in task manager. Google advised it was the print spooler. I stopped the prin...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: WiReDNeTPosted on 2009-01-23 at 14:54:57ID: 23453892

It "might" be that the printer drivers are corrupt, so you can first delete all the printers then go into the:

"Start" > "Settings" > "Printers and Faxes" > "File" > "Server Properties" > "Drivers" tab >   and remove all the printer drivers here.

After doing this, go into this folder and cut and paste the files into a temp folder removing them:
C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86
Sometimes if you try and delete them, it'll tell you that they are in use so moving them usually does the trick.

After doing this, you will need to reinstall all the printer drivers including the Adobe ones.

Another possibility, is that since you have several applications( "We've used CutePDF, doPDF, MagicPDF and BullZip PDF") all trying to intercept the call to print a PDF, that it might create the problem you are describing. So completely( folders and registry entries) removing all these apps along with the above steps might be needed.

 

by: gm1971Posted on 2009-01-23 at 14:59:55ID: 23453922

At any one time the computer only has one PDF printer application on it and the others are cleared out, exactly as suggested, so I don't think it's the Three Stooges effect.

Typically, when I'm testing a new PDF printer application, I'll start with a fresh reinstall of the OS, to hopefully ensure there are no conflicts between present and prior drivers. Of course, they always work great in the office, but once they go out the door, the troubles begin.

Once the driver is installed on a fresh OS, what would cause it to become corrupted? Maybe that's the issue I need to prevent.

 

by: WiReDNeTPosted on 2009-01-23 at 15:11:59ID: 23453996

Well, what printers are you users printing to? Network print queues or local?

If the print queues are network server, then they likely are downloading the driver from the attached server print queue regardless if you installed the correct driver during setup.

 

by: maniksahaPosted on 2009-01-23 at 23:47:25ID: 23455530

I am not very sure whether this will be help you or not but you can still give a try

http://support.microsoft.com/kb/919750

Please check and revert

 

by: gm1971Posted on 2009-01-24 at 00:16:21ID: 23455613

WiReDNeT
The PDF printer is local as well as any physical printers.

maniksaha
I'll check that out in the morning. Too tired right now, but thank you for the suggestion.

 

by: WiReDNeTPosted on 2009-01-26 at 13:29:42ID: 23471192

Since it does not appear to be a driver issue, did you try an scan your computer for viruses. I know that some viruses latch onto the spooler service too.

 

by: gm1971Posted on 2009-01-26 at 13:33:12ID: 23471240

I suspect that the solution is the one at
http://support.microsoft.com/kb/919750

However, since the computer is out in the field, I won't be able to test it for certain, for a while.

Virus scans have been done with AVG and ClamWin in safe mode. All looks clean, so I don't think it's that.

 

by: gm1971Posted on 2009-01-26 at 13:34:08ID: 31538334

Won't be able to test until the computer comes in from the field, but I suspect this is the answer, or something very like it.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...