Question

Problem in sending EMAIL: inline images and text formatting doesn't appear as it is on receiving end!!!

Asked by: mn_r_feb19

My question is simple. but, I am unable to find out solution myself. please help!

When I send out an email to my clients, I want my formatting (font-family, font-size, etc) to remain unchanged when my client receives it. Also, any INLINE images I send as part of email body, MOST of the time my client cannot see those. Only one red X appears on top left corner of an empty box in place of image!!

What am I doing wrong?!!

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2007-05-29 at 08:50:52ID22599890
Tags

inline

,

email

,

image

,

sending

Topics

Web Images

,

Hypertext Markup Language (HTML)

Participating Experts
3
Points
500
Comments
16

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Style sheets: inline boxes
    Understanding of course, that netscape and IE have limited and varying implementations of CSS, I have the following question: I want to make a line of text which contains an inline box with a border followed by regular text. Here is my CSS code: P { font-size: 12pt; line-he...
  2. Inline is out of line
    Can anyone tell me if Net 4.75 should play ball with making <h> tags inline? Currently it isn't with this; h1,h2 {font-weight: bold; font-size: 9pt; font-family: Verdana, Arial, sans serif; margin: 0; padding: 0; color : #330066; ...
  3. Making an inline menu
    Does anyone know how I can make this menu inline (so the options are side by sdie instead of on top of each other): #button { width: 12em; border-right: 1px solid #000; padding: 0 0 1em 0; margin-bottom: 1em; font-family: 'Trebuchet MS', 'Lucida Grande', Verdana, Lu...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: SweatCoderPosted on 2007-05-29 at 08:55:55ID: 19173204

It *might* be your code, or it *could* be security settings on the email client which sometimes disable inline images unless you go into settings on the client and enable it.

 

by: siliconbritPosted on 2007-05-29 at 12:51:04ID: 19175006


Lots of questions such as:

  What is your client's operating system and email client?

  What sort of font-family have you specified, is it generic such as "sans-serif", or have you listed fonts like:  "Helvetica, Comic-Sans, Ariel, Verdana, FichMonkey"

  Can you post the HTML source of one of your emails?

 

by: vallisPosted on 2007-05-30 at 11:43:01ID: 19182463

It's not necessarily you doing anything wrong.
If the recipients' email clients are set up to receive messages only in plain text (i.e. not html) then there's nothing you can do about it.
Many people and most large organizations have their email set up this way as a protection against malware.

 

by: vallisPosted on 2007-05-30 at 11:44:34ID: 19182474

Sorry, my last was meant to be a comment.

 

by: mn_r_feb19Posted on 2007-06-01 at 07:36:34ID: 19195282

Thanks, Guys!
 My email client is outlook express and I did everything I could in the setup, including setting options to send inline images, setting encoding to base 64 to allow MIME, etc. But, it didn't work. receivers of my email  (my clients) are still getting the same red X with empty box! It's upto their email setup to allow me to do so.

Can anyone suggest any other way out? I just want to be able to send two images in my email to my clients, WHO are usually very reluctant to open up their attachments, otherwise I could have sent the images via attachments!!!!

All three of you are able to understand my problem correctly. So, hopefully, should be able to suggest some other way out! Please...

 

by: siliconbritPosted on 2007-06-01 at 10:32:33ID: 19196532


Can you post the contents of the email here please.

Best to do this by sending the email to YOURSELF first, and then taking the HTML source of that email and posting it here.  The reason is that then we can see what your code looks like when it has passed over email servers.

My guess is that you need to fully path the image.  So that if you have an image tag like this:

   <img src="/images/myimage.jpg">

...you will need to change that link to:

   <img src="http://www.mydomain.com/images/myimage.jpg">

This is important for HTML received in an email because the email client does not load the images in a 'browser' context, but within it's own HTML translator, so there is no domain context for each item in the message.


 

 

by: siliconbritPosted on 2007-06-01 at 10:37:50ID: 19196565


Sorry... I know.... these images are INLINE - You've said that, so disregard my guess.

 

by: siliconbritPosted on 2007-06-01 at 10:40:50ID: 19196584


In Outlook Express, select Tools -> Options and then click on HTML Settings in the 'Mail Sending Format section.

Make sure that 'Send pictures with messages' is checked.

 

by: vallisPosted on 2007-06-01 at 12:01:26ID: 19197170

If you're satisfied that all options are correctly set you could try reinstalling Outlook Express:
http://support.microsoft.com/kb/263837

 

by: mn_r_feb19Posted on 2007-06-01 at 12:41:08ID: 19197477

Thanks again for quick responses, friends! I tried reinstalling outlook express. But, problem persists. So, obviously email setup at receiving end is messing it up (may be allowing only plain text and not html), which I can't ask my clients to verify and of course can't tell them to change.

I don't see any other way out of this issue other than sending my images as attachments ;-( I hate to give up!!!

 

by: vallisPosted on 2007-06-01 at 14:17:41ID: 19198319

There's nothing unusual about this, as I said above, it's very common practice for people to have their email clients set up this way.
I you're going to send attched documants to them you should consider advising them to "white list" you on their email clients - i.e. make you a safe recipient. Many people are justifiably just as wary of attachments as they are of HTML emails.

Good luck!

 

by: vallisPosted on 2007-07-04 at 12:15:07ID: 19420208

Interested :o)

 

by: siliconbritPosted on 2007-07-04 at 15:46:35ID: 19420961


Always interested ;-)

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...