Question

no preview available

Asked by: RichardGKent

Some, but not all, my picture (jpg, gif & other format) files have suddenly started refusing to open.  All I get is no preview available or a small red X and when I try to open it in anything like Paint it says unrecognisable format.  But in properties it is still showing as a jpg file and the size of the files have not changed

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Asked On
2007-09-16 at 05:31:59ID22831660
Tags

preview

,

available

,

jpg

Topics

Web Images

,

Images & Photo Software

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Answers

 

by: JohnGerhardtPosted on 2007-09-16 at 05:35:26ID: 19900323

try deleting the thumbs.db file. If it doesnt appear then show system files under Tools, Folder Options, View Tab, Hide protected operating system files.
-Jaggie

 

by: RedLondonPosted on 2007-09-16 at 07:34:03ID: 19900619

Installing some new software (or removing some that you previously had) may have upset your file associations in Explorer.

Assuming you're using Windows XP, right click on the icon for one of your affected images in Windows Explorer and move over the "Open With" menu and select "Windows Picture and Fax Viewer" - does your image open there?

It's possible for JPEGs to be in CMYK rather than RGB colours, and some programs don't like CMYK images - are you sure that the affected files were previously OK to open in the same programs?

 

by: lherrouPosted on 2007-09-16 at 15:04:13ID: 19901744

RichardGKent,

Try downloading the free image viewer program IrfanView (http://www.irfanview.com), install it, and see if you can open the images with that program. Let us know the results, and we can assist you further from there.

Cheers,
LHerrou

 

by: RichardGKentPosted on 2007-09-16 at 22:57:39ID: 19903073

Well guys thanks for trying, I've tried deleting the thumbs.db file, tried opening in fax viewer and several other programs and then tried IrfanView - it came up with "can't read the header file!  Unknown file format or file not found!"  The file is definitely there and has the original size and has type defined as jpg.  The same happens when I try a bmp file.  Any suggestions?

 

by: RedLondonPosted on 2007-09-16 at 23:24:56ID: 19903151

Do you have a backup of your work?  If you restore from last week's backup can you open the files OK?

Do you have a second PC that you could try opening one of the problem images with?  How about uploading an example image to http://www.ee-stuff.com/ if not - let's see if we can pin the problem on the files or your PC.

 

by: lherrouPosted on 2007-09-17 at 03:58:05ID: 19903938

Sounds like your images may be corrupted. Beyond anything we suggest here, you need to explore the reason why they are corrupted (virus, failing hard drive, etc).

* For the following items, always work on COPIES, not on your originals. If you have reason to think your HD might be failing or causing the corruption, don't install new programs on the computer until you've copied anything of value off of that computer *

Here's some thoughts for you: First of all, try photo recovery software... take a look at PixRecovery (http://www.officerecovery.com/pixrecovery/) or BadCopy Pro (http://www.jufsoft.com/badcopy/) or PhotoRescue (www.datarescue.com - for both Microsoft Windows and Mac OS X). Each of these can deal with corrupted graphics files, and help repair the damaged files. I've had my best success with PhotoRescue, although sometimes images can be fixed in one of these and not the other. Typically these come with trial versions which will let you know if you will be able to recover any images.

You can also sometimes open corrupted file in applications like CorelDraw (which can sometimes import damaged JPGs. Once the file is imported into Draw it can be exported again as a new fresh JPG) or Photoshop (using RAW mode). For the latter, you need to know the size of the image in pixels. What you do in Photoshop is select File>Open As and in the dialog box choose RAW and then the file you want to open. Another dialog box will ask you to enter a size in pixels and the amount of channels (choose 3 here), leave the Header Size blank and click OK.

You might also try opening the file (even if it comes up black) and re-saving it in tif format. Save it as-is as soon as you open, then exit Photoshop and then re-open the new .tif file. You can also try rotating and saving, etc. Make sure you don't save over your original.

Last, some times the file can be opened in a text editor or a Hex editor, and the data stream altered slightly, allowing them to be opened with a graphics program. However, if there is a lot of information missing from the files, it is impossible to fully recover the images. The basic procedure is something like the following:

Open a working image files from the same source (same digital camera, etc.) as your corrupted files in a hex editor, and take a look at the flow of the files -  typically they should begin with FFD8, followed by a string of other characters. Get an idea of the flow.

Then, open your corrupt file, and look through the file. You're looking for a place where there's an obvious change to the flow of the data. If you can spot it, you might be able to fix it - at least if the damage is obvious, like a erroneous character or blank line introduced into the file.

Not to nag or say "I told you so", but ALWAYS have a backup plan and use it - recovering one lost file, like this, can make it worthwhile.

Hope that helps,
LHerrou

 

by: InfraTechPosted on 2008-04-14 at 14:24:52ID: 21354043

need to uninstall security update KB945432 http://office-outlook.com/outlook-forum/index.php?t=msg&th=97215/
this worked for 2 users so far.

 

by: InfraTechPosted on 2008-08-20 at 09:41:29ID: 22271570

the comment that InfraTech posted worked as a great solution

 

by: VenabiliPosted on 2008-08-20 at 10:30:36ID: 22272015

And is posted 7 MONTHS after any other comment...

20120131-EE-VQP-002

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