Question

Is PCI compliance possible on shared virtual hosting accounts?

Asked by: erniekent

I am a web developer with a large number of existing clients that have e-commerce sites hosted on third-party shared virtual hosting accounts (Linux.) None of them store credit cards and all simply connect securely to the transaction gateway (we write our own gateway interfaces, no packaged carts.) However we are being asked to make many of them PCI compliant. Scans of their existing host have indicated problems with the server that the host is not correcting, and I need to move them to a host that can pass an audit. However I have received conflicting information on whether it is even possible for a shared virtual hosting account to be PCI compliant.  It would be very costly to move them to VPS or dedicated accounts. I need accurate information on whether or not shared virtual hosting can be PCI compliant, and if it can how to locate hosts that are.

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Asked On
2008-07-03 at 09:24:22ID23537414
Tags

Hosting Security PCI

Topics

E-Commerce Security

,

Miscellaneous Security

,

Web Hosting

Participating Experts
1
Points
500
Comments
8

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Answers

 

by: jason1178Posted on 2008-07-08 at 20:58:39ID: 21960492

Hi erniekent,

I would lean towards moving folks to VPS in order to deal with PCI compliance and maintain budgets.  There are good, relatively inexpensive options

As far as regular shared hosting goes, it depends on the host and how willing they are to change things if the site can be made PCI compliant or not.   Generally, you will not run a PCI compliant secure e-commerce site on a shared server without the host getting involved.

You can google for "PCI compliant hosting" to get a good range of options.

 

by: erniekentPosted on 2008-07-08 at 21:33:30ID: 21960632

You seem to imply that it is not impossible for a shared virtual account to meet PCI compliance just by the fact of it being a shared virtual setup; is that correct?  I can involve the host and/or move a few hundred sites to a host that has a PCI compliant setup for shared virtual accounts if there is such a thing, but I need to know if I am on a wild goose chase looking for something that can't exist.  I have not found any by Google. I have been told by one host that offers PCI compliance and who runs dedicated, VPS, and shared virtual that only a dedicated machine can be compliant. I have been told by others that they can make their shared virtual accounts compliant although they are not now. I have been told by the present host that the reason the audits find problems are just 'false positives.' I have been told that a requirement of 'only a single use' for a compliant machine precludes anything but a dedicated machine, and I have been told by others that that is not what that requirement means. Is there a known example of a PCI compliant shared virtual host that has passed an audit?

 

by: jason1178Posted on 2008-07-08 at 22:51:06ID: 21960878

>> You seem to imply that it is not impossible for a shared virtual account to meet PCI compliance just by the fact of it being a
>> shared virtual setup; is that correct?

No.  I think any setup can be made to be compliant, but you don't have full control over the server and config in a shared situation and that's where the host needs to get involved. It generally is not worth it for them to spend the extra time and effort overhauling their share boxes when they can just move you to the next higher level of hosting instead.

The "only a single use" clause is open to interpretation.

>> Is there a known example of a PCI compliant shared virtual host that has passed an audit?

I don't know...I only have dedicated or VPS hosting for my clients.  If you've been told by someone above that they can make their shared setup compliant, make them prove it.  However, I still think you should move to a VPS or dedicated setup if you want compliance.  


 

by: erniekentPosted on 2008-07-09 at 10:11:43ID: 21965948

These sites are currently paying $12/month for shared virtual. Moving them to VPS would be a major hit for them in terms of cost.

To be sure I understand what you are saying, you state that it is possible for shared virtual accounts to pass a PCI compliance audit despite the "only a single use" requirement, but that it is unlikely any host would provide it. Is this correct?





 

by: jason1178Posted on 2008-07-09 at 10:26:31ID: 21966088

>> you state that it is possible for shared virtual accounts to pass a PCI compliance audit despite the "only a single use" requirement,
>> but that it is unlikely any host would provide it. Is this correct?

Change my statement to "it should be possible" from "it is" but otherwise yes.  There is no reason for an ISP to bend over backwards to shore up the shared hosting servers when what you really need is a VPS.

The "only a single use" is vague and it's going to give people problems.  I have no idea how an audit would fare on a shared host if that is the sticking point.


 

by: erniekentPosted on 2008-07-09 at 14:23:07ID: 21968535

Ok, I guess the answer is "maybe" and that simply reflects the state of confusion in the industry.

In the meantime I have managed to get the attention of the non-compliant host by threatening to move 400 accounts and they say they will have a compliant, shared virtual machine ready for me by tomorrow. We shall see.

Thanks.

 

by: jason1178Posted on 2008-07-09 at 15:02:03ID: 21968813

>> I have managed to get the attention of the non-compliant host by threatening to move 400 accounts

And there you go...

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