Question

godaddy not pci compliant

Asked by: csiuser

Has anyone found a solution to the fact that Godaddy's Virtual Dedicated Servers are not PCI compliant. I contacted them and claim they are not responsible to keep theirs updated with the latest security updates.
My godaddy VDS is failing the PCI scans and I don't know what to do about it.
I am using paypal payflow link to collect the credit card info, so I feel I should be exempt from the scan.

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Asked On
2009-03-09 at 16:11:26ID24214386
Tags

pci goaddy VDS trustkeeper

Topic

E-Commerce Security

Participating Experts
2
Points
500
Comments
11

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Answers

 

by: kyleb84Posted on 2009-03-09 at 16:28:39ID: 23842287

If they say they're not responsible, and refuse to help.

You have 2 choices:
- Use another company
- Host it yourself, at your premises

 

by: csiuserPosted on 2009-03-09 at 16:33:46ID: 23842313

You didn't mention a 3rd choice of approaching the problem from a PCI standpoint and requesting excemption. Has anyone successfully done this when using a 3rd party to process cards such as Paypal?

 

by: tercex11Posted on 2009-03-09 at 16:48:10ID: 23842407

I doubt you will get any exemption if you are collecting CC info on the site.

What is the actual PCI vulnerability coming up in the scan? Maybe you can work to resolve the issue itself.

If it is serious and you cannot resolve it and GoDaddy wont help, you may want to move to another hosting company.

If you knowingly leave the vulnerability and you get hacked, you may get sued and I bet GoDaddy is protected in thier agreement.  The laws are getting more and more strict on data protection every day.

 

by: csiuserPosted on 2009-03-09 at 16:54:12ID: 23842454

Sorry if I wasn't clear. I do NOT collect any CC info on MY site.
I forward the amount to PayPal Payflow's website where THEY collect all of the CC info and process it.
That is my point: no CC info is entered, stored or processed on my site.
Have you heard of people getting PCI exemptions in these cases?

I am getting scans saying that my PHP is 5.2.8 or lower and the SSLv2 is being used instead of SSLv3... etc...

 

by: tercex11Posted on 2009-03-09 at 17:10:44ID: 23842532

I could be wrong, but I  think you are collecting the CC information and passing it to Payflow via the Payflow gateway. You may not store it, but if this is the case you are still passing, and that is why you must be compliant.  If you are just redirecting to Paypal for payment, then that would be different.

To answer your question, I believe the onus is on you to say if you are compliant or have resolved an issue to PCI satisfaction or why it does not need to be. So unfortunately I do not think you will get an exemption.

 

by: tercex11Posted on 2009-03-09 at 17:12:54ID: 23842545

One other thing is that I would push GoDaddy harder and escalate, you cannot be the only one in this boat.

 

by: kyleb84Posted on 2009-03-09 at 17:13:40ID: 23842548

"Have you heard of people getting PCI exemptions in these cases?"

You'd probably still need to be compliant since if your web server is breached, a hacker could set up a "fake" paypal website.

In any case why are you asking us if you can get an exemption, give it a shot...

 

by: csiuserPosted on 2009-03-09 at 17:17:34ID: 23842570

What you described it Paypal Pro, I only have Paypal Link.
The link version allows you to collect the CC info 100% on the paypal website if you choose.

 

by: csiuserPosted on 2009-03-09 at 17:20:22ID: 23842584

kyleb84: I am going to try for an exception. I wasn't asking if I could get an exemption, I was asking if anyone had first hand expierence trying to get an exemption in a case like mine. Just as tercex11 pointed out, there must be thousands of people in the same boat as me?

 

by: csiuserPosted on 2009-03-15 at 16:48:08ID: 23893859

FYI - I was able to get an excemption because I do not collect, store or transmit c.c. data

 

by: csiuserPosted on 2009-03-15 at 16:49:44ID: 31556039

update - I was able to get the excemption because of the reasons I listed in my final comment

20120131-EE-VQP-002

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