Magento declined authorize.net transaction takes me to cart?
Hello, I just launched a clients site and it's using magento and authorize.net to collect cc info. Normal orders work fine, but if i test using a bad credit card it just takes me back to the cart, no error or message? The transaction comes over at authorize.net showing a declined card, but nothing comes into magento at all.
I'm using version Magento ver. 1.3.2.4 I want to upgrade but our current templates will not work with the new version and I have no time to redo all the templates for the the version.
I'm using version Magento ver. 1.3.2.4 I want to upgrade but our current templates will not work with the new version and I have no time to redo all the templates for the the version.
I used Auth.net quite some time back...so my knowledge could be outdated (my apologies in advance). Did you ensure that you are not running it under Test mode? Also, when you use the bad card, what is the response code that you get back from Auth.net?
Regards
Regards
ASKER
Sorry for the delay, i was out of work sick yesterday. We do have this live at http://boyesen.com/quickshot-2-mx
You can do a look up on the right and add to cart. If you put "testorder" in as your first name i can make sure the transaction is cancelled. We checked and it's not running in test mode. I have the client sending me the tranactions so i know what the error codes are.
You can do a look up on the right and add to cart. If you put "testorder" in as your first name i can make sure the transaction is cancelled. We checked and it's not running in test mode. I have the client sending me the tranactions so i know what the error codes are.
This is because it is getting a 500 server error. you need to trace the code and see what is throwing the error.
ASKER
I have the error logging enabled and there is nothing in the reports? I don't seem to get an error, it just goes back to the cart with no error? Any ideas on how i can trace this?
enable fire bug, I did it twice and got the error both times. It may not log the error due to the ajax on the page.
The error is thrown in the save order action in the /app/code/Mage/Checkout/co
Your site is also not using https on the checkout page, this is a big no-no. check your config settings!
ASKER
Thanks Mike, I turned on the ssl and of course something is not jiving. We transferred it from their old host, i set up all the information within my new hosts control panel. arrrrgh, these always seem to be a pain.
The client just emailed me this ". It was settings in the authoize.net admin that needed to be changed for foriegn cc purchases." but you said you were getting an error when you tried correct?
The client just emailed me this ". It was settings in the authoize.net admin that needed to be changed for foriegn cc purchases." but you said you were getting an error when you tried correct?
Yes, when trying a test card number . Visa 4111111111111111
ASKER
I am not getting any errors still and i've tried everything. I posted this on magento's forums as well with no answer. Declines still do not get routed anywhere. :(
1. Do you know how to use firebug in FireFox?
2. Have you been able to seen the Server Error?
2. Have you been able to seen the Server Error?
ASKER
I have firebug enabled and i'm not getting errors? I must not know how to use it correctly. It doesn't appear to throw any errors, it just redirects back to the cart.
If you watch the ajax requests you will see the 500 error
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Miked2004 gave me tips to debug, but i'm still at a stand still. I appreciate the help, but i'll have to find someone to debug this. I can't seem to figure it out. :(
2.Did it ever work correctly?