Question

Having shopping-cart / cookie problems with new webserver

Asked by: amblin

OK.  Here's my problem.  I just moved a website, hockeyoutlet.com, from an in-house webserver to an off-site webserver.  The website worked 100% of the time on the old in-house server.  No error messages, no problems.  Once the site was moved, without any changes to the programing of any page, I started geting all kinds of error messages with array_multisort(), setcookie(), cannot modify header info, invalid arguement supplied, etc., etc., etc.  I have since used EE to find solutions to each of those problems and I no longer receive any error messages of any kind.

The problems I am having now are two-fold:  first, items can be placed into the shopping-cart but when the customer goes to checkout, the shopping-cart is emptied and the customer is taken to a page telling them that there is nothing in their cart.  second, when the customer clicks the return link to view their shopping cart, the shopping-cart is shown as emty, but no matter what is placed in the cart after that, the shopping cart is always empty.  Nothing can be added again until the browser is closed and a new browser window is opened.

Here are the pages I've had to make the most changes to to get rid of the original error messages:

http://hockeyoutlet.com/HOaddtocart.php
http://hockeyoutlet.com/HOshowcartcontent.php
http://hockeyoutlet.com/HOcookie1.php
http://hockeyoutlet.com/HOcookie2.php
http://hockeyoutlet.com/HOcheckout1.php

The websites main index page is currently showing that the website is down temporarily for maintenance.  The entry point to the site is http://hockeyoutlet.com/main-full.php.

Can anyone give me any idea why I cannot get anything to stay in the cart so that the customer can checkout and complete their transaction without incident.

Thanks in advance for your expertise.

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Asked On
2007-06-14 at 03:13:58ID22633346
Tags

cookie

,

problem

Topics

E-Commerce

,

Stores & Carts

,

Miscellaneous Web Development

Participating Experts
2
Points
500
Comments
5

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Answers

 

by: coreybryantPosted on 2007-06-14 at 03:45:02ID: 19282183

Hopefully you also placed this in PHP / Linux zones since it has more to do with that than e-commerce.

My knowledge with PHP / *NIX is sparse, but with Windows, I know there is a setting in IIS that can be raised to increase the timeouts.  Did you ask your hosting company to check the time out feature on the new server?

-Corey

 

by: LeeKowalkowskiPosted on 2007-06-14 at 07:28:46ID: 19283839

It's seems all links except for check-out have a PHPSESSIONID parameter.  Are you just losing your sessions rather than having them idle out?

First visit: PHPSESSID=ff74bd60b3ef042a918559467be4650e
After checkout: PHPSESSID=1d36ce83f77635fb951ad9894c577602

Yeah, every time I go to the checkout, I get a new session (and therefore a new shopping cart).

Also I don't get the "no matter what is placed in the cart after that" problem, not unless I'm using the back button and the pages are coming from the browser-cache with the old session IDs.

--
Lee

 

by: LeeKowalkowskiPosted on 2007-06-14 at 07:33:24ID: 19283882

Oh yeah, which means try configuring PHP to use session cookies instead.  http://us2.php.net/session session.use_cookies.

20120131-EE-VQP-002

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