Question

Magento 500 Error

Asked by: cnptechnologies

I am moving data from one Plesk server to another. In the sites is Magento. It works properly on the 'old' server but not on the new. I created a Plesk backup and restored it on the new server, using Plesk. I have not done anything Magento specific on the new server.

When I visit the URL for the new server, the static pages load properly, but when I visit the Magento site, it does not load. I receive a 500 error (internal server). The URL for Magento is: http://www.site.com/store

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Asked On: 2009-09-08 at 04:59:54ID24714508
Tags: Magento
,; Plesk
Topics: Stores & Carts
,; PHP and Databases
,; Apache Web Server
Participating Experts: 2
Points: 500
Comments: 33

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Answers

by: logudotcomPosted on 2009-09-08 at 05:25:32ID: 25281086

did you clear the cache and check?

by: cnptechnologiesPosted on 2009-09-08 at 05:46:00ID: 25281248

On my browsing computer you mean?

by: cnptechnologiesPosted on 2009-09-08 at 05:48:52ID: 25281261

Since the new server and the old server are both online, I have added entries in my host file to re-direct all traffic to the new server:

123.1.1.1 site.com
123.1.1.1 www.site.com

As stated, the static pages work fine, but the store seems to be the problem and yes I have cleared my local cache.

by: DaymoHPosted on 2009-09-08 at 06:50:57ID: 25281816

delete all the folders inside

MagentoCore/var/cache

&
files in

MagentoCore/var/session

Let us know how you get on

by: cnptechnologiesPosted on 2009-09-08 at 07:27:43ID: 25282187

I am also unable to login to the Magento admin interface...

Attached is the dir structure...which should i delete?

ee-1.gif
- 14 KB
Dirs

by: DaymoHPosted on 2009-09-08 at 07:34:01ID: 25282246

all of the folders that start

mage-

by: DaymoHPosted on 2009-09-08 at 07:34:28ID: 25282248

In fact that is or should be all of them!

by: cnptechnologiesPosted on 2009-09-08 at 08:19:56ID: 25282779

Nothing changed. Do I need to re-install magento somehow?

by: DaymoHPosted on 2009-09-08 at 09:20:23ID: 25283446

Ok,

Have you looked at the apache error logs?

by: cnptechnologiesPosted on 2009-09-08 at 10:00:07ID: 25283846

No, we are using Plesk, where are the logs stored?

by: DaymoHPosted on 2009-09-08 at 10:02:25ID: 25283872

try

/var/log/httpd/error_log

by: cnptechnologiesPosted on 2009-09-08 at 10:05:48ID: 25283902

(nagios-plugins 1.4.5)"
1.2.3.4 - - [08/Sep/2009:17:03:47 -0500] "GET / HTTP/1.0" 500 - "-" "check_http/1.96 (nagios-plugins 1.4.5)"
1.2.3.4 - - [08/Sep/2009:17:06:52 -0500] "GET / HTTP/1.0" 500 - "-" "check_http/1.96 (nagios-plugins 1.4.5)"
1.2.3.4 - - [08/Sep/2009:17:09:55 -0500] "GET / HTTP/1.0" 500 - "-" "check_http/1.96 (nagios-plugins 1.4.5)"
1.2.3.4 - - [08/Sep/2009:17:13:25 -0500] "GET / HTTP/1.0" 500 - "-" "check_http/1.96

by: cnptechnologiesPosted on 2009-09-08 at 10:14:22ID: 25283997

[Tue Sep 08 16:49:39 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/www/vhosts/default/htdocs/index.html) is not within the allowed path(s): (\x14\xe2w\t/www/vhosts/default/htdocs:/tmp) in Unknown on line 0
[Tue Sep 08 16:49:39 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: failed to open stream: Operation not permitted in Unknown on line 0
[Tue Sep 08 16:49:39 2009] [error] [client 123.1.2.3] PHP Fatal error:  Unknown: Failed opening required '/var/www/vhosts/default/htdocs/index.html' (include_path='.:') in Unknown on line 0
[Tue Sep 08 16:52:41 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/www/vhosts/default/htdocs/index.html) is not within the allowed path(s): (\x14\xe2w\t/www/vhosts/default/htdocs:/tmp) in Unknown on line 0
[Tue Sep 08 16:52:41 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: failed to open stream: Operation not permitted in Unknown on line 0
[Tue Sep 08 16:52:41 2009] [error] [client 123.1.2.3] PHP Fatal error:  Unknown: Failed opening required '/var/www/vhosts/default/htdocs/index.html' (include_path='.:') in Unknown on line 0
[Tue Sep 08 16:55:44 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/www/vhosts/default/htdocs/index.html) is not within the allowed path(s): (\x14\xe2w\t/www/vhosts/default/htdocs:/tmp) in Unknown on line 0
[Tue Sep 08 16:55:44 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: failed to open stream: Operation not permitted in Unknown on line 0
[Tue Sep 08 16:55:44 2009] [error] [client 123.1.2.3] PHP Fatal error:  Unknown: Failed opening required '/var/www/vhosts/default/htdocs/index.html' (include_path='.:') in Unknown on line 0
[Tue Sep 08 17:03:47 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/www/vhosts/default/htdocs/index.html) is not within the allowed path(s): (\x14\xe2w\t/www/vhosts/default/htdocs:/tmp) in Unknown on line 0
[Tue Sep 08 17:03:47 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: failed to open stream: Operation not permitted in Unknown on line 0
[Tue Sep 08 17:03:47 2009] [error] [client 123.1.2.3] PHP Fatal error:  Unknown: Failed opening required '/var/www/vhosts/default/htdocs/index.html' (include_path='.:') in Unknown on line 0
[Tue Sep 08 17:06:52 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/www/vhosts/default/htdocs/index.html) is not within the allowed path(s): (\x14\xe2w\t/www/vhosts/default/htdocs:/tmp) in Unknown on line 0
[Tue Sep 08 17:06:52 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: failed to open stream: Operation not permitted in Unknown on line 0
[Tue Sep 08 17:06:52 2009] [error] [client 123.1.2.3] PHP Fatal error:  Unknown: Failed opening required '/var/www/vhosts/default/htdocs/index.html' (include_path='.:') in Unknown on line 0
[Tue Sep 08 17:09:55 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/www/vhosts/default/htdocs/index.html) is not within the allowed path(s): (\x14\xe2w\t/www/vhosts/default/htdocs:/tmp) in Unknown on line 0
[Tue Sep 08 17:09:55 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: failed to open stream: Operation not permitted in Unknown on line 0
[Tue Sep 08 17:09:55 2009] [error] [client 123.1.2.3] PHP Fatal error:  Unknown: Failed opening required '/var/www/vhosts/default/htdocs/index.html' (include_path='.:') in Unknown on line 0
[Tue Sep 08 17:13:25 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/www/vhosts/default/htdocs/index.html) is not within the allowed path(s): (\x14\xe2w\t/www/vhosts/default/htdocs:/tmp) in Unknown on line 0
[Tue Sep 08 17:13:25 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: failed to open stream: Operation not permitted in Unknown on line 0
[Tue Sep 08 17:13:25 2009] [error] [client 123.1.2.3] PHP Fatal error:  Unknown: Failed opening required '/var/www/vhosts/default/htdocs/index.html' (include_path='.:') in Unknown on line 0

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by: cnptechnologiesPosted on 2009-09-08 at 10:17:44ID: 25284035

[Tue Sep 08 16:07:44 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/www/vhosts/default/htdocs/index.html) is not within the allowed path(s): (L\xc1\xa7\b/www/vhosts/default/htdocs:/tmp) in Unknown on line 0
[Tue Sep 08 16:07:44 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: failed to open stream: Operation not permitted in Unknown on line 0
[Tue Sep 08 16:07:44 2009] [error] [client 123.1.2.3] PHP Fatal error:  Unknown: Failed opening required '/var/www/vhosts/default/htdocs/index.html' (include_path='.:') in Unknown on line 0
[Tue Sep 08 16:10:45 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/www/vhosts/default/htdocs/index.html) is not within the allowed path(s): (\xc7u\x1e.\x12) in Unknown on line 0
[Tue Sep 08 16:10:45 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: failed to open stream: Operation not permitted in Unknown on line 0
[Tue Sep 08 16:10:45 2009] [error] [client 123.1.2.3] PHP Fatal error:  Unknown: Failed opening required '/var/www/vhosts/default/htdocs/index.html' (include_path='.:') in Unknown on line 0
[Tue Sep 08 16:13:53 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/www/vhosts/default/htdocs/index.html) is not within the allowed path(s): (\xc7u\x1e.\x12) in Unknown on line 0
[Tue Sep 08 16:13:53 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: failed to open stream: Operation not permitted in Unknown on line 0
[Tue Sep 08 16:13:53 2009] [error] [client 123.1.2.3] PHP Fatal error:  Unknown: Failed opening required '/var/www/vhosts/default/htdocs/index.html' (include_path='.:') in Unknown on line 0
[Tue Sep 08 16:17:19 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/www/vhosts/default/htdocs/index.html) is not within the allowed path(s): (ynx |links |mkdir |elinks |cmd|pwd|wget |lwp-(download|request|mirror|rget) |id|uname |cvs |svn |(s|r)(cp|sh) |net(stat|cat)|rexec |smbclient |t?ftp |ncftp |curl |telnet |gcc |cc |g\\\\+\\\\+ |whoami|\\\\./|killall |rm \\\\-[a-z|A-Z]))) in Unknown on line 0
[Tue Sep 08 16:17:19 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: failed to open stream: Operation not permitted in Unknown on line 0
[Tue Sep 08 16:17:19 2009] [error] [client 123.1.2.3] PHP Fatal error:  Unknown: Failed opening required '/var/www/vhosts/default/htdocs/index.html' (include_path='.:') in Unknown on line 0
[Tue Sep 08 16:21:15 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/www/vhosts/default/htdocs/index.html) is not within the allowed path(s): (\x82*\xe5) in Unknown on line 0
[Tue Sep 08 16:21:15 2009] [error] [client 123.1.2.3] PHP Warning:  Unknown: failed to open stream: Operation not permitted in Unknown on line 0
[Tue Sep 08 16:21:15 2009] [error] [client 123.1.2.3] PHP Fatal error:  Unknown: Failed opening required '/var/www/vhosts/default/htdocs/index.html' (include_path='.:') in Unknown on line 0

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by: DaymoHPosted on 2009-09-08 at 11:27:24ID: 25284638

Ok, could be permission issue, do you have shell access?

if so chmod to the magento root and :

find . -type f -exec chmod 644 {} \;
find . -type d -exec chmod 755 {} \;
chmod o+w var var/.htaccess app/etc
chmod 550 pear
chmod -R o+w media

Lets see if that does it.

by: cnptechnologiesPosted on 2009-09-08 at 11:52:17ID: 25284911

Still getting 500. I've been reading about cgi-bin, could this be related?

by: DaymoHPosted on 2009-09-08 at 12:04:01ID: 25285034

Not sure about that, but it is more likely to be the open_basedir setting in PHP.ini

what version of PHP is the server running?

and in php.ini (which should be in the magento root) what is the open_basedir setting

I think there could be another setting for it too in the Apache config files (.htaccess, http.conf or in httpd.include which should be in
/var/www/vhosts/default/conf/)

have a look see if it is in these too

:-)

by: cnptechnologiesPosted on 2009-09-08 at 12:19:38ID: 25285200

No php.ini in magento dir.

No .htaccess, http.conf of httpd.include in /var/www/vhosts/default/conf/

php.ini in /etc:
Open_basedir is commented out

by: DaymoHPosted on 2009-09-08 at 12:22:49ID: 25285237

Ok pity, in that case you probably need to speak to your host let them see the error_logs as they should be able to advise as to the open_basedir settings and their location.

Let me know how you get on.

by: cnptechnologiesPosted on 2009-09-08 at 13:01:01ID: 25285605

We are the host 8)

This client had someone in house who managed their linux side of the hosting company but have since let them go. We are a Windows shop trying to fill the void.

by: DaymoHPosted on 2009-09-08 at 13:52:08ID: 25286034

Ahh. ok.

The open_basedir function defines the locations or paths from which PHP is allowed to access files using functions like fopen() and gzopen(). If a file is outside of the paths defined by open_basdir, PHP will refuse to open it. You cannot use a symbolic link as a workaround, because the path that the symbolic link resolves to falls under the restrictions of the open_basedir function.

It can, apparently, be turned off by adding the following line:

php_admin_value open_basedir none

into file httpd.conf

by: DaymoHPosted on 2009-09-08 at 13:55:15ID: 25286063

Or in fact it could be that you have PHP safe mode on but it depends on the PHP version.

by: cnptechnologiesPosted on 2009-09-08 at 16:48:55ID: 25287185

No safe mode and the above code did not work.

by: DaymoHPosted on 2009-09-08 at 23:41:13ID: 25288731

Ok, Can you try installing a fresh copy of magento in a similar environment? and see if it functions correctly.

by: cnptechnologiesPosted on 2009-09-09 at 06:27:33ID: 25290961

I actually tried installing it into a new directory yesterday and is the version i was working out of while we tested...it's not looking good...still 500 error

by: DaymoHPosted on 2009-09-09 at 07:52:35ID: 25291899

Ok, it is good in so far as we now know that it isn't the actual install of Magento. So how about

http://blogs.reliablepenguin.com/index.php/2005/09/23/turn_off_open_basedir_on_plesk_site

by: cnptechnologiesPosted on 2009-09-09 at 08:30:30ID: 25292328

Tried that...i also tried it in the httpd.include file.

Here is the log file for the vhost:
[Wed Sep 09 15:29:11 2009] [error] [client 123.1.2.3] PHP Fatal error: Method Varien_Object::__tostring() cannot take arguments in /var/www/vhosts/site.com/httpdocs/store/lib/Varien/Object.php on line 488

by: cnptechnologiesPosted on 2009-09-09 at 08:34:12ID: 25292364

intAResting...

http://www.magentocommerce.com/boards/viewthread/18080/

by: DaymoHPosted on 2009-09-09 at 08:39:08ID: 25292408

Indeed, did you try the fix?

by: cnptechnologiesPosted on 2009-09-09 at 09:19:23ID: 25292831

Genius! That did it. Thanks for the assist!

by: DaymoHPosted on 2009-09-09 at 11:29:15ID: 25294143

That's great news. I'm just glad you got it up and running.

:-)

by: cnptechnologiesPosted on 2009-09-09 at 13:22:48ID: 25295200

Actually, now i receive:

[Wed Sep 09 20:31:00 2009] [error] [client 123.1.2.3] PHP Fatal error: Unknown: Failed opening required '/var/www/vhosts/site.com/httpdocs/magento/index.php' (include_path='.:') in Unknown on line 0, referer: http://www.site.com/magento/install

any ideas?

by: DaymoHPosted on 2009-09-09 at 14:32:00ID: 25295795

Are you getting this on the homepage?

20120131-EE-VQP-002

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Magento 500 Error

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