This was the first thing we cecked, and cookies are enabled. It might be worth double checking all her settings. Are they all in the IE Privacy settings, or is there somewhere else that might be the problem?
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"Page has expired" message
We have one user out of thousands who is reporting the following error when using our web site. She has IE 6.0:
--------------------------
Warning: Page has Expired
The page you requested was created using information you submitted in a form. This page is no longer available. As a security precaution, Internet Explorer does not automatically resubmit your information for you.
To resubmit your information and view this Web page, click the Refresh button.
--------------------------
The MS KB has an article 183763, but it does not help.
The error is not a show stopper, just darn inconvenient.
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Answers
Check that she doesnot run any firewall or pop-up blocker
Donot set your security settings too high.. Check this
http://www.microsoft.com/w
go to tools --> internet options --> advanced and restore defaults
this is normal behaviour of IE, all IE versions do it!
She posted a form using the method "POST", and then proceded to the next page.
After that she pushed the back-button in her browser, wich warned her that that page was requested by filling in a form.
If she wants to see the page again, she would have to submit the data again, as this can be a lot of data, and it can be a problem when submitting values twice, there is a warning.
You should be able to reproduce this "error" on any IE browser!
what to do about it?
- improve your navigation so that users won't have to use the back-button
- use the "GET" method for the form (if possible), then there is no problem at all.
- hope that users don't use the back-button to often.
the error message you gave appears to be a `normal` error message that I see come by regularly.
You say only one user out of thousends has this problem. Well, its a good possibility that more users have the problem, they just aren't reporting it!
Other good info to get from the user is what actions he took just before he got the error message.
What pages did he request, and on what links/buttons did he click.
That way, you should be able to reproduce the error.
Original error message:
"The page you requested was created using information you submitted in a form."
conclusion:
user filled in a form
user submitted the form and got a page back
user clicked on a link to the next page
user clicks the back-button of his browser and sees this error message.
--> This is NORMAL!!
try it out yourself.
Only extra condition is that the form must use POST as method.
You cannot avoid this by setting timeouts or stuff like that.
How about I give you the procedure to reproduce what I am describing, and see what you get. On my system, I only get the timeout message if I wait quite a while.
1. Go to www.rephunter.net
2. At the top left, just under the login button there is an entry field. Enter anything you like that describes a "target market." I like to use "fiber optic" or "fiber". Click Go.
3. On the Sales Rep Search Result page, click any ID button on the left.
4. On the next page, you will see a Return button at the bottom of the form.
5. To demonstrate the timeout or lack thereof, from this page, either click the Return button, or press your back button.
"Normal" behavior is to immediately go back to the previous page. On my system, if I wait a while (not sure the timing), I will ge the timeout message, but not if I do not wait.
Our user reports that she gets the timeout right away.
It's been almost a month now and no response here. I checked it out with IE and it work fine, so I use the 'Live HTTP Header' extension with Mozilla to check it out and it showed that your webserver send out the HTTP Header "Cache-Control: " to control the browser cache. If it is specify as "no-cache" then there will alway be an expiration page after the POST method for IE. If it is specify as "private" then IE user won't see the expiration page which is what you're looking for. So far, you had it figured out somehow because the Live HTTP Header showed that your webserver are actively using the "Cache-Control: private" so I take it that your problem is solved. So, it is time to resovle this as sovled-fixed and close it down.
FletchSOD
In the last response (the Accepted Answer) it is stated that "cache-control: private" is the correct usage. However in MS KB 183763 it is stated that in fact there is a known MS bug in certain versions of IE, and that the workaround is to use
<%Response.CacheControl="P
So I looked up the PAQ and am adding this information.
BTW, it is still a problem for some of our users, but I am going to experiment with MS-provided workaround.
You mean the REAL term is "clearing the browser cache"? Thanks!!!!
Anyway, other symptions that *can* occur when it gets too full is wacky session handling (session.abandon does not work and you also cannot change session variables) and a the inability to view raw page HTML.
I was surprised that there was such a simple answer to the problem. Others' assertions that "this is the way it is supposed to work" don't really hold water since in almost every case, you can navigate 'BACK' to POST results. Or maybe they are right but Microsoft never know that this was how it was supposed to work.
Anyway, good luck. Hope it works.
Thanks for your contribution.
This question was a "reopen" of the previous question http://www.experts-exchang
Unfortunately, as stated in my original question, as well as in the original article, that workaround did not work.
So it is a mystery.
On the plus side, this user stopped complaining about the problem. Go figure.
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by: sunray_2003Posted on 2004-01-21 at 13:36:48ID: 10168951
Ask her to enable cookies