Question

Internet Explorer cannot display the webpage, Google, Gmail, Youtube, Firefox home page, Live.com, Msn and possibly more sites more won't load

Asked by: JCDu

I suddenly just had this problem where Google.com, Google.ca Youtube.com, Youtube.ca, Live.com, Live.ca, Msn.com, Msn.ca and possibly more sites ( I just haven't tested each site out yet ) fail to load. The wierd thing is - these sites were all loading for me this afternoon and I haven't installed anything or deleted anything or changed anything since then.

It seems that everything that is related to Google will not load on my browser. I have tried 5 different browsers and this problem will not go away.

---------------------------------------------------------
Message shown:

The address is not valid
   
   Most likely causes:
There might be a typing error in the address.
If you clicked on a link, it may be out of date.
 
   What you can try:
     Retype the address.  
 
     Go back to the previous page.  
---------------------------------------------------------

NOTE: Yahoo will load | Many other sites will load | I do have a firewall (password protected, forgot password) but I do not remember blocking google OR msn | I have already read about hosts file, and I have tried entering google.com + ip address - does not work.

PS google.co.uk works?!? but just not the others? could it be a problem with my ISP?

Soo yeah, this is really frustrating and scary at the same time.
If anyone could help me resolve this problem I'd appreciate it greatly!

Thanks,
Jason

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Answers

 

by: akahanPosted on 2008-10-27 at 20:59:29ID: 22819012

Have you checked your hosts file?

 

by: JCDuPosted on 2008-10-27 at 21:00:58ID: 22819019

Yes I have

 

by: akahanPosted on 2008-10-27 at 21:08:22ID: 22819052

First thing to figure out is whether it's your machine, or your ISP, or your ISP's DNS servers.  

Do you have another PC you could try, utilizing the same connection to determine whether it's a setting in your PC?

Alternatively (this is not QUITE as good), can you create a new user account on your existing PC, and try surfing to those sites from that account?  

To rule out your ISP's DNS servers, try manually setting your PC to use a different set of DNS servers - for example, those at opeDNS:  208.67.220.220 and 208.67.222.222

 

by: JCDuPosted on 2008-10-27 at 21:16:20ID: 22819086

Alright, so I tested it out on another computer in the house. It seems like it might be a problem with my machine. Google.com works on the other computer.

As for ISP DNS server, I have no idea how you manually set the PC to use a different set of dns server.

However, it seems like it doesn't have anything to do with my ISP since the other computer will load the page.

 

by: akahanPosted on 2008-10-27 at 21:34:20ID: 22819139

Good, the problem is being narrowed down.

Since your other computer will load these pages, we know, as you say, that it's not your ISP.  So the next step is to determine whether it's DNS-related.  To find out, get the NUMERIC IP address for one of the problem sites.  You can do this by using the WORKING computer to ping one of the problem sites, by opening up a command prompt, and typing, for example:

ping www.google.com

You'll get a numeric IP address, something like 208.67.219.230

Now, go to the problem-child machine, and, in your browser, enter http://208.67.219.230 (or whatever IP address your working machine gave you for google.)

If you get the google homepage, then the problem is DNS related, and we know where to go next.  If you don't, then it's more likely malware related.

 

by: JCDuPosted on 2008-10-27 at 21:43:06ID: 22819158

Alright I did this and it lead me to Google English. However when I try to type anything in and press Search, it will lead me back to the same "Internet Explorer cannot display the webpage" page.

 

by: akahanPosted on 2008-10-27 at 21:57:52ID: 22819194

So it is sounding DNS-related.  If you go to
Control Panel/Network Connections, select your connection, and right-click on it, and choose Properties,
then select Internet Protocol TCP/IP, and click the Properties button, what do you see in the lower box, the one talking about DNS servers?

 

by: JCDuPosted on 2008-10-27 at 22:11:42ID: 22819225

Hmm.. see attatched picture

 

by: akahanPosted on 2008-10-27 at 22:18:55ID: 22819244

Go to advanced, and delete that 0.0.0.0 default gateway (by clicking the Remove button)  so that default gateway is blank, instead of zeroes.  That would pretty much be your problem, I think.

 

by: JCDuPosted on 2008-10-27 at 22:19:02ID: 22819245

Also just to add, for some sites I visit it shows a really messed up page + images don't load.

For example if I go to Flickr.com, or search something on yahoo, the result is a web page without any order, like theres no stylesheet or something. It just shows a white page with alot of links instead of showing the nice background and link colors, font, etc. It started around the same time google started not to work, so are these two things perhaps related? Malware? Virus? ( probably not becuase I just scanned my computer, no virus found ) Spyware?

Jason

 

by: JCDuPosted on 2008-10-27 at 22:23:56ID: 22819253

Sorry to say - but it didn't work. It still shows up with the internet explorer cannot be displayed

 

by: akahanPosted on 2008-10-27 at 22:25:15ID: 22819256

With your default gateway set to zeroes, I'm surprised that you're getting out on the net at all...It may be that all you're seeing is portions of webpages that are cached on your system, from previous visits.  See what happens when you get rid of those zeroes...

 

by: akahanPosted on 2008-10-27 at 22:26:30ID: 22819261

Then it's sounding like malware or spyware, or you're screwing yourself with over aggressive firewalling (like what Spybot or Zonealarm does sometimes).

 

by: JCDuPosted on 2008-10-27 at 22:28:29ID: 22819265

Uh oh, when i remove the 0's nothing else works at all. I'll be suprised if i can even post this comment.

 

by: JCDuPosted on 2008-10-27 at 22:30:21ID: 22819273

How do I add back the 0's because it won't allow me to?

 

by: JCDuPosted on 2008-10-27 at 22:31:05ID: 22819276

And i can no longer refresh this page or else it won't load and I'll be screwed over for good.

 

by: JCDuPosted on 2008-10-27 at 22:33:01ID: 22819282

and I think I have to post to see the updates

 

by: JCDuPosted on 2008-10-27 at 22:34:32ID: 22819287

This is extremely wierd .. I can ONLY refresh experexchange.com. All my other web pages when I refresh they turn into the "Internet cannot display ... " page

 

by: majidhajaliPosted on 2008-10-27 at 22:45:10ID: 22819315

1) first go to start | Run and type:
 ping yahoo.com
if you get a message like
Reply from 69.147.76.15: bytes=32 time=331ms TTL=42
it's ok with your connection and go to step 2.
otherwise check your modem, connection properties and other things and make sure your ISP doesn't have any problem.
2) Open Internet Explorer, go to Tools, manage add-Ons and disable any add-on which installed by third party vendors. clear your history and delete all the files, cookies and etc.
It may work.

ping yahoo.com

                                              
1:

Select allOpen in new window

 

by: JCDuPosted on 2008-10-27 at 22:54:30ID: 22819332

Hmm it says Request timed out.
You know what, this is what I'm going to do and I'll see if it works or not.

I'm going to 1) system restore and then 2) unplug/replug my modem.

I'll be back in a bit with the results.

 

by: majidhajaliPosted on 2008-10-27 at 22:56:38ID: 22819341

do you access the internet from the same copmuter which got request timed out??

 

by: JCDuPosted on 2008-10-27 at 22:58:21ID: 22819344

Yeah

 

by: JCDuPosted on 2008-10-27 at 23:00:53ID: 22819349

Okay, be right back doing system restore

Jason

 

by: JCDuPosted on 2008-10-27 at 23:08:12ID: 22819365

Okay.. nothing happened. But at least I can go to google.co.uk now ......

 

by: JCDuPosted on 2008-10-27 at 23:12:27ID: 22819377

NOTHING HAPPENED ... any suggestions / possible solutions would be appreciated? Raising point value .. I'm tired

 

by: majidhajaliPosted on 2008-10-27 at 23:14:56ID: 22819390

switch to firefox. it's safer, quicker and more convenient than IE. ;)
did you try clean your cookies, offline files, history and disable any additional add-Ons?

 

by: JCDuPosted on 2008-10-27 at 23:18:35ID: 22819401

@Majidhajal

I tried using 5 different browsers.. and none of them work. I think its something blocking my connection to these sites, but I can't access my firewall since I forgot my password to it.

If there's anyway to get rid of the password to the firewall I could check to see if it really is the firewall's problem.

PS IM USING COMMODO FIREWALL + WONT LET ME UNINSTALL WITHOUT PASSWORD / CHANGE ANYTHING OR EVEN ACCESS IT WITHOUT A PASSWORD ANYHELP
Jason

 

by: JCDuPosted on 2008-10-27 at 23:27:29ID: 22819428

Okay uhm, going to sleep for today.. I'll check back tomorrow
Many thanks guys ..

Bye
Jason

 

by: akahanPosted on 2008-10-28 at 06:51:35ID: 22821714

Ideally, you'd want to uninstall Commodo firewall.  If you can't, because of no password, will it let you REINSTALL it, and, in the process, use a new password?

 

by: JCDuPosted on 2008-10-28 at 16:55:02ID: 22827433

You know what, I'm going to reformat my computer .. just so if there's any problems with WHATEVER - it will be solved. Thanks alot guys for your time but mostly to akahan since he tried to help me out the most.

Jason

 

by: esa_esa_2000Posted on 2009-06-05 at 02:41:36ID: 24554701

First try to ping Google.com this will say what about your DNS service and firewall and networkpath if this success then it will be matter of browser if it didn't i will provide you with IP of google to be test if it succeded then it was proplem of DNS if not then it was problem of network or firewall ......

 

by: llbennettPosted on 2009-12-22 at 07:10:10ID: 26105157

I have the same problem.  I can ping Google.com.  How do I fix my browser.

 

by: ctsmequonPosted on 2010-07-15 at 14:02:20ID: 33217364

To future users who may find this information helpful:

After an apparently successful malware cleaning session with Malwarebytes, I was still having the IE8 connection problem similar to (but not quite the same as) this post. In my case, I couldn't get to any websites, but I could ping from a command prompt with no problems. Also, no other PCs on my network were having connection problems. I performed the suggested "IE8 | Tools | Internet Options | Advanced | Reset | Reset" and that did not correct the problem. However, for reasons passing comprehension, doing a reset of IE8 DID NOT RESET THE PROXY SETTINGS. Looking in "IE8 | Tools | Internet Settings | Connections | LAN Settings" I saw that the "Use a proxy server... " box was still checked. My location does not use a proxy server. Clicking on the Advanced button, I saw that the HTTP Proxy address to use was 127.0.0.1. Of course, this is the localhost and will never produce web page results (just a final FU from the malware authors).

20120131-EE-VQP-002

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