Question

Computer won't start - Blue Screen of Death

Asked by: dyarosh

I get the following BSOD when I try to start my computer.  It doesn't matter whether I start normally or in safe mode.

A problem has been detected and Windows has been shut down to prevent damage to your computer.  

Check for viruses on your computer.  Remove any newly installed hard drives or hard drive controllers.  Check your hard drive to make sure it is properly configured and terminated.  Run CHKDSK /F to check for hard drive corruption and then restart your computer.

Technical information:
*** STOP: 0x0000007b (oxf789e524, 0xc0000034, 0x00000000, 0x00000000)

I removed the hard drive and put it in another machine as a secondary drive.  I ran CHKDSK /F on the drive and no errors were reported.  I ran a virus scan on the drive and no viruses were found.  I was able to backup the data on the drive and didn't have any problem reading the data on the drive.

Any ideas on what the problem could be?  This is the only drive in the pc.

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Asked On
2009-11-02 at 06:37:33ID24863685
Topics

Adobe Creative Suite

,

Windows XP Operating System

Participating Experts
4
Points
500
Comments
13

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Answers

 

by: jaynirPosted on 2009-11-02 at 06:43:32ID: 25719734

Test your ram with Memtest http://www.memtest.org.

If you have any Spare RAM, try that RAM and see if the probelm still persists.

 

by: kadafitcdPosted on 2009-11-02 at 06:52:29ID: 25719841

The 0x..7b Stop code refers to the Inaccessible_Boot_Device error.

Go Here:
http://www.aumha.org/a/stop.htm

Click 7B on the left and go through the links to figure out what could be the cause of your problem.  It could be anything from a driver to a bad software uninstall.

If you can't fix your problem with these links then you may format and reinstall being that you have a backup already.  Good Luck HTH.

 

by: jaynirPosted on 2009-11-02 at 06:55:38ID: 25719879

If memory is fine, you can do repair the registery system.

   1. Insert the Windows XP bootable disk into the CD-ROM drive, and then restart the computer.
      Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.
   2. When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
   3. If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.
   4. When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
   5. At the Recovery Console command prompt, type the following lines, pressing ENTER after you type each line:
      md tmp
      copy c:\windows\system32\config\system c:\windows\tmp\system.bak
     
then

      delete c:\windows\system32\config\system
     
then
      copy c:\windows\repair\system c:\windows\system32\config\system
     

   6. Type exit to quit Recovery Console. Your computer will restart.

 

by: senadPosted on 2009-11-02 at 07:02:30ID: 25719951

try safe mode if you can boot there...

 

by: dyaroshPosted on 2009-11-02 at 15:43:52ID: 25724968

I ran the diagnostics that came with the computer that has its own boot partition and everything checked out fine (Memory, Hard Disk, Fan, etc.).  I removed the memory and receeded it and the problem still exists.  Once in a while I can get Windows to start and it gets to the sign-in screen but then I get the error C:\windows\system32\services.exe terminated unexpectedly with status code -1073741482.

I tried to boot into Safe Mode and I get the same problem as above.  I put an XP disk that I have in and tried to boot from it.  I can't get it to boot and I get the BSOD.  Any thoughts?

 

by: optomaPosted on 2009-11-02 at 16:37:37ID: 25725226

Create this cd and try to boot to it
http://www.knoppix.net/

If it boots grab three latest minidump files and transfer them to a usb device and upload them here

 

by: dyaroshPosted on 2009-11-04 at 14:45:23ID: 25744894

Ok.  This is where I am now.  I took the drive out and ran it through a virus scan again.  This time it found a bunch of viruses.  The viruses were removed.  I put the drive back in and was able to boot but system was acting very slow to the point you couldn't do anything.  I ran a repair on the OS using the XP Installation disk and choosing to repair the OS (not from the recovery console).  Now I can boot into Safe Mode.

I should mention this is a Dell XPS 410 running Windows XP Media Edition.  I went to the Dell site and downloaded the drivers for the machine.  I installed the drivers which included a BIOS update.

Now when I start the machine and log in, the system comes up but it ends up giving me a BSOD with the stop error of 8E.  Where are the dump logs stored and how can I check them to see what is going on?

 

by: jaynirPosted on 2009-11-04 at 14:54:41ID: 25744965

what anti virus/ spyware application u used to clean up the viruses.

you have to use couple of anti spyware application to get rid off all spywares. I guess, you still have some spywares left.

download spybot, install them, update the definition file, immunize the system, and run the scan http://www.safer-networking.org/en/download/index.html
and download malwayrebytes, update the database and scan the computer http://www.malwarebytes.org/mbam.php
also, download combox fix and run it http://www.bleepingcomputer.com/combofix/how-to-use-combofix

if you still experience the problem,

go to device manager

uninstall the vga driver, reboot tapping f8 and choose vga mode, when it successfully reboots disable antivirus and install your driver.

 

by: optomaPosted on 2009-11-04 at 14:59:41ID: 25745008

C:\Windows\Minidump (hopefully they are created)
Rename them from .dmp to .txt to upload

 

by: senadPosted on 2009-11-04 at 20:13:56ID: 25746724

do a clean install once again (format the drive first)

 

by: dyaroshPosted on 2009-11-06 at 09:40:02ID: 25761190

Here is a copy of the dump file.  Any help in interpreting it is greatly appreciated.

 

by: optomaPosted on 2009-11-06 at 15:51:07ID: 25764110

Hi dyarosh,
Which AV scanners removed the viruses?

Minidump points to 00000bb5 which I don't know what that relates to :(
If you can get into safe mode with networking search for that file and upload to these to be analyzed:
http://www.virustotal.com/
http://virusscan.jotti.org/en

I think you should test the hardware with other diagnostic tools.
Get Ubcd
http://www.ultimatebootcd.com/download.html

In Ubcd test:
1- Ram/memory (as Jaynir noted). Let the cycle pass at least three times.
2- Hard drive. Run the hard drives manufacturer's full test.

 

by: dyaroshPosted on 2009-11-11 at 08:20:54ID: 31648842

After spending numerous hours trying to resolve this I ended up reformatting the drive and doing a complete reinstall.  This resolved my problem but I'm still not sure what was causing it in the first place.  I don't have time to spend on this anymore.  Thank you to all the experts for your help.

20120131-EE-VQP-002

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