I recently purchased Adobe Creative suite 2.3 premium and installed it on my system. Whenever i try to open GoLive or InDesign i get the serial number input page which should not appear as they are embedded as part of the package. I have gone through Adobe Tech support and every tech doc recommended on this with no success.
My system has evolved from Windows NT to Windows 2000 with Service pack 4 installed I am the main user as Administrator. In Documents and Settings there are 4 Environments - Administrator, All users.WINNT, Default User ( hidden file), Default User.WINNT.
I am unable to remove the latter 2 and feel this i probbly the crux of the problem causing confusion on installation and this machine is on our business network. I have used the Cacls command as recommended to change user rights for All users which is where the Creative suite is installed to.
I have laboriously removed every trace of Adobe in the registry and installed files a number of times (following Tech sheets ) and reinstalled from a created intall file. I have repeated this in simplified mode as well.
I have installed on my system GoLive 6.0 and Illustrator 10.0, Acrobat 8.0 which i use. Although i had problems with Adobe updater plug-in for Acrobat which showed that although parent files had administrator rights the child files did not. Once i changed permissions on the specific files the problem was solved.
This is purely a permissions and regisry key problem i feel.
There must be someone out there who can provide an elegant solution to this problem or at least a good work around.
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