Contribute Publishing Service

I am aware of the above. But... as I said the temporary folder (or staged draft) disappears, however all of the links still refer to the staged draft. We are running on IIS and we have some ColdFusion code, but it is mostly HTML.

Note: These broken images don't occur for all users. We have 2 users who have Administrator rights (or who did in the past, but now have Publisher rights), for whom the links do not break. Adding Administrator rights to all users is obviously not the answer... and... even if we were silly enough to do that, it doesn't seem to always work. We added Admin rights to one of the publishsers just to see if that was the problem, and the links were still broken.

Something has to be wrong with the rights or with the publishing process and the application of the rights, but we can find no pattern and no clear documentation anywhere on the Macromedia site that speaks to this problem or how to resolve it.

Did you try making those links absolute links instead of relative? The way I read that is change the links to those affected files to http://www.mywebsite/images/image1.gif, etc.

From reading the referenced Macromedia page, it looks like any files outside of the root site need to be absolute links. Let me know if you've tried changing the link structure. If that doesn't work, I can check some other possibilities.

Best,
MH

We figured out what is was.  The directory name in question is called @PCH.  When I (administrator) view it in the browser it shows up as %40PCH, whereas with the people that saw broken gifs it was @PCH.  We are looking into this and how it can be avoided.  We had to remove the connection from the stations that had this coding for the URL and send them another connection key.

Great, please post your solution when finalized in case anyone else has a similar problem.

Best,

MH

Outside of the root normally means completely outside of the site, not... sub-directories under the root. In order to do proper SDLC (dev to qa to production), you need to be able to use relative paths. It's simply a best practice. To have to absolute paths within a site is ridiculous. We will try it out, but... if that's the solution, we are going to have to look for another product. The idea is to use Contribute for simple Content Management, but if we have to continue to relax our standards in order to make the product work, we'll have to find something else.

Subfolders are not considered to be outside of the root. But give that a shot. I'll check with some other resources as well.

Best,
MH